Associate CSM (English & Spanish)

Docusign Partners; Brasil; Teletrabalho; BRL 60.000 - 90.000; Tempo integral

Resumo da oferta

A leading company in electronic signature and contract lifecycle management seeks an Associate CSM fluent in English and Portuguese, with experience in customer-facing roles. The role focuses on enhancing customer experiences and driving product adoption within a diverse, remote work environment.

Qualificações

• 2+ years in a customer-facing role in SaaS or similar environment.
• Experience with CRM and relevant tools.
• Multilingual in English and Portuguese.

Responsabilidades

• Drive customer adoption and value realization through engagement activities.
• Achieve renewal outcomes with key partners.
• Provide feedback to improve products and customer experience.

Conhecimentos

Organizational skills

Communication

Influencing

Problem-solving

Critical thinking

Empathy

Self-learning

Ferramentas

Salesforce

Gainsight

Descrição da oferta de emprego

Join to apply for the Associate CSM (English & Spanish) role at Docusign Partners

2 days ago Be among the first 25 applicants

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Scaled Adoption Managers are part of the Customer Success Account Management team, responsible for overseeing a portfolio of accounts and ensuring an exceptional customer experience. Success is measured by metrics like net revenue retention, decreased churn, and increased product usage.

In this role, the manager performs hands-on account management activities, working with cross-functional teams to engage customers, facilitate product enablement, reduce friction, increase adoption, and demonstrate value throughout the customer lifecycle.

The ideal candidate manages customer relationships broadly, delivering consistent experiences to ensure customer value and loyalty.

This is an individual contributor role reporting to the Manager, Scaled Adoption.

Responsibilities

• Drive customer adoption and value realization through engagement activities
• Achieve renewal outcomes with key partners
• Engage customers and internal teams via calls and digital campaigns
• Escalate issues requiring specialized skills
• Use deep product knowledge to resolve customer issues and recommend actions
• Provide feedback to improve products and customer experience
• Promote Docusign products through discussions, tutorials, and support evaluations
• Conduct business reviews to ensure adoption and alignment with customer objectives
• Analyze customer data to prioritize actions for optimal outcomes
• Collaborate with teams like Sales, Legal, Revenue Operations, etc., to develop account strategies
• Adhere to best practices for opportunity management, data quality, CRM hygiene, quotes, and forecasting

Job Designation

Remote: Work from a designated remote location; not required to be in-office frequently.

Designations like In Office, Hybrid, or Remote are role-specific and may change based on business needs.

What you bring

Basic

• 2+ years in a customer-facing role in SaaS or similar environment
• Experience with CRM and relevant tools
• Multilingual in English and Portuguese

Preferred

• Strong organizational and time management skills
• Excellent communication and influencing skills
• Flexibility and adaptability
• Problem-solving and critical thinking skills
• Empathy and customer needs anticipation
• Positive attitude and proactive problem resolution
• Self-learning capability
• Multilingual in other supported languages (Spanish and/or French)
• Relevant industry experience
• Ability to analyze data and metrics
• Ability to present complex topics clearly
• Experience with Salesforce and Gainsight
• Self-motivated, collaborative, creative, goal-oriented

Life at Docusign

Docusign values trust, diversity, and inclusion. We strive to provide equal opportunities for all employees, fostering a supportive environment where everyone can succeed and contribute meaningfully.

Accommodation

We provide reasonable accommodations for qualified individuals with disabilities or religious needs. Contact us at [e-mail] during the application process.

If you encounter issues during the application, contact us at [e-mail].

Applicant and Candidate Privacy Notice

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Software Development