Assistente Operações

UPS; Jundiaí; On-site; BRL 60,000 - 90,000; Full time

Job summary

A UPS Brasil, com atuação em São Paulo, busca um profissional para gerenciar a entrega de serviços contratados, assegurando SLA e KPIs.

O papel envolve suporte a produtos, colaboração com fornecedores e equipes internas, além de atividades diárias de operação, conformidade e atendimento ao cliente.

Responsibilities

• Gerenciar entrega ou implantação de serviços contratados para clientes, assegurando SLA e KPIs definidos no contrato.
• Colaborar com fornecedores, clientes e equipes internas para apoiar produtos/serviços.
• Atuar em atividades operacionais diárias, incluindo conformidade governamental, recebimentos, estocagem e processamento de pedidos.
• Planejar e monitorar inventário, suprimentos, contratação de fornecedores e inspeções de instalações.
• Desenvolver planos anuais de negócios e previsões financeiras para cumprir metas da unidade.
• Manter e fortalecer relacionamentos com clientes, buscando oportunidades de melhoria de eficiência.

Job description

Descrição Do Cargo

Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Supports business products by collaborating with vendors, customers, and other internal support groups. Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc. Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives. Responsible for retaining and strengthening customer relationships which may include face to face customer service. Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation. May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network. May operate powered industrial equipment.

Explore sua próxima oportunidade em uma organização da Fortune Global 500. Vislumbre possibilidades inovadoras, experimente nossa cultura gratificante e trabalhe com equipes talentosas que ajudam você a melhorar a cada dia. Sabemos o que é preciso para levar a UPS para o futuro - pessoas com uma combinação única de competência e paixão. Se você tem as qualidades e a motivação para liderar você mesmo ou equipes, há funções prontas para cultivar suas habilidades e levá-lo(a) para o próximo nível.

Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Supports business products by collaborating with vendors, customers, and other internal support groups. Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc. Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives. Responsible for retaining and strengthening customer relationships which may include face to face customer service. Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation. May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network. May operate powered industrial equipment.

Delivers hands-on work, typically related to the core UPS business operations. Follows established processes and procedures to execute work efficiently and safely.

Performs manual work characterized by methods and tasks that are described in detail. Works under close supervision. Requires little or no prior relevant training or work experience.

Tipo De Colaborador

Permanente

A UPS tem o compromisso de oferecer um local de trabalho no qual não aja discriminação, assédio e retaliação.