Assistente de Marketing - CUSTOMER EXPERIENCE (CX)

Dragão Dos Parafusos; Fortaleza; Presencial; BRL 20.000 - 40.000; Tempo integral

Resumo da oferta

An innovative company is seeking a Marketing Assistant to enhance customer experience through strategic development and effective communication. In this dynamic role, you will implement strategies to improve customer interactions, manage various communication channels, and support marketing campaigns aimed at retention and loyalty. If you are passionate about customer service and have a knack for problem-solving and strategic thinking, this opportunity is perfect for you. Join a forward-thinking team that values creativity and customer satisfaction.

Qualificações

• Education in Marketing, Advertising, Administration, or related fields (enrolled).
• Experience in customer service, digital marketing, or customer experience.

Responsabilidades

• Developing strategies to improve customer experience.
• Monitoring feedback and proposing service improvements.
• Managing communication channels like social media and email.

Conhecimentos

Customer Service

Digital Marketing

Communication Skills

Problem-Solving

Strategic Thinking

Formação académica

Marketing

Advertising

Administration

Descrição da oferta de emprego

Join to apply for the Assistente de Marketing - CUSTOMER EXPERIENCE (CX) role at Dragão Dos Parafusos.

Responsibilities include:

1. Developing and implementing strategies to improve customer experience.
2. Monitoring and analyzing feedback, proposing improvements in service.
3. Managing and optimizing communication channels (social media, email, chat, etc.).
4. Creating content and materials to strengthen customer relationships.
5. Supporting marketing campaigns and promotional actions aimed at retention and loyalty.
6. Tracking satisfaction and engagement metrics.
7. Analyzing and improving service models to ensure greater efficiency and personalized customer interactions.

Minimum requirements:

• Education in Marketing, Advertising, Administration, or related fields (enrolled).
• Experience in customer service, digital marketing, or customer experience.
• Good verbal and written communication skills.
• Problem-solving ability and strategic thinking.