Assistente de Atendimento Belo Horizonte - MG and Hybrid Full-time employee

Comerc Energia Ltda.; Belo Horizonte; Híbrido; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Une entreprise leader dans les solutions énergétiques recherche un professionnel pour le service client. Le rôle implique de répondre aux demandes des membres, de les accompagner lors de leur onboarding et de maintenir les données à jour. Si vous avez une expérience dans le service client digital et souhaitez contribuer à un environnement dynamique, rejoignez notre équipe!

Serviços

Indemnité de repas

Assistance médicale

Assistance dentaire

Assurance vie

Partage des bénéfices (PLR)

Qualificações

• Connaissance de Microsoft Office.
• Expérience en service client via WhatsApp, chat, email et téléphone.
• Expérience dans les entreprises de technologie et de télécommunications.

Responsabilidades

• Répondre aux appels des membres/partenaires via différents canaux.
• Assurer l'onboarding des nouveaux membres.
• Mettre à jour les informations des membres dans le CRM.

Conhecimentos

Connaissance de Microsoft Office Suite

Service client digital

Expérience avec WhatsApp

Descrição da oferta de emprego

Workplace: Belo Horizonte - MG

We believe in energy as an inspiration to delight people and develop sustainable businesses. We want you to feel what it's like to be part of transforming a constantly evolving market.

Responsibilities:

1. Respond to calls from members/partners via email, WhatsApp, chat, and phone, assisting with service inquiries, general concerns, and specific issues.
2. Proactively contact members/partners through email, WhatsApp, chat, and phone to ensure their experience, especially during initial contacts with Assinatura Solara, is clear, simple, and smooth.
3. Support the sales team in completing system onboarding, ensuring all data is complete, consistent, and accurate.
4. Update member information in the CRM and generate reports to keep the company's database current.
5. Conduct onboarding with new members, clearly explaining the shared generation model, contact channels, and next steps in their journey.
6. Stay informed through the company's knowledge base to maintain understanding of the business and policies.

Qualifications:

• Basic knowledge of Microsoft Office Suite.
• Previous experience in digital and remote customer service via WhatsApp, chat, email, and phone.
• Experience in Technology, Telecom, ChatBot, and WhatsApp companies.

Benefits:

• Meal allowance
• Medical assistance
• Dental assistance
• Life insurance
• Profit sharing (PLR) and more!

Work Model and Location:

• Hybrid model
• Location: Belo Horizonte/MG

Selection Process:

1. Step 1: Application
2. Step 2: First Interview
3. Step 3: Final Interview
4. Step 4: PAT Questionnaire

About Comerc Energia

We are part of Vibra, Brazil's largest multi-energy platform, with over 20 years of experience and a market leader in energy solutions, including energy efficiency, free market energy, decarbonization, electricity, and renewable generation with over 100 solar plants.

In 2024, we surpassed R$ 1 billion in EBITDA, reinforcing our commitment to sustainable growth and energy transition. Our innovative solutions make decarbonization more tangible and achievable. ESG is integrated into our business strategy, promoting sustainable development and a low-carbon economy.

Join our team and help transform the future with your energy in a collaborative environment full of challenges and growth opportunities!