Arquiteto Cloud – Gcp

buscojobs Brasil; Rio de Janeiro; Presencial; BRL 160.000 - 200.000; Tempo integral

Resumo da oferta

A job recruitment platform in Brazil seeks a Consultor Genesys Cloud with strong troubleshooting skills and experience in Genesys infrastructure. Responsibilities include designing call flows and integrating systems with Salesforce. Advanced English is required for this role.

Qualificações

• Advanced English required.
• Experience with Genesys infrastructure is a must.

Responsabilidades

• Understand SIP Protocols and Genesys Framework.
• Design call-Flow Architect and Data Actions.
• Integrate systems with Salesforce and Genesys APIs.

Conhecimentos

Good understanding of SIP Protocols

Genesys Framework and Architecture

Troubleshooting experience in Genesys infrastructure

Integration with Salesforce

Genesys API’s

Knowledge about Genesys Cloud Components

Advanced English

Descrição da oferta de emprego

Consultor Genesys Cloud

Responsibilities:

• Good understanding of SIP Protocols, Genesys Framework and Architecture
• Reporting components like CCPulse/Pulse, ICON, Infomart and CXInsights
• Good troubleshooting experience in Genesys infrastructure.
• Good understanding of the following Genesys Products
• Design call-Flow Architect/ Script/ Data Actions/ Data table
• Integration with Salesforce, Genesys API’s , PCI PAL, GenAI
• Knowledge about Genesys Cloud Components like Google CCAI chat bot, predictive engagement.
• Gateway protocols: SIP and MGCP

Qualifications:

• Advanced English