Application Support Engineer

buscojobs Brasil; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading recruitment platform in Brazil is looking for an Application Support Engineer to provide technical support for business-critical applications. The role requires strong troubleshooting skills, experience with enterprise applications such as LIMS and SAP, and the ability to communicate effectively in Spanish and Portuguese. You will work with international teams and ensure seamless application performance in a production environment. This position offers exposure to cutting-edge technologies in a dynamic setting.

Qualificações

• Experience supporting enterprise applications in manufacturing or IoT environments.
• Knowledge of Spanish and Portuguese language is required.
• Strong experience in manufacturing applications.

Responsabilidades

• Provide Level 2 / 3 support for business-critical applications.
• Troubleshoot incidents and service requests to ensure minimal disruption.
• Monitor application health and performance across multiple regions.

Conhecimentos

Troubleshooting

Analytical skills

Communication

Experience with SQL

Knowledge of EHS systems

Ferramentas

LIMS

SAP

Azure

IoT platforms

Descrição da oferta de emprego

The Application Support Engineer will provide technical and functional support for a portfolio of business-critical applications, including maintenance, quality, EHS, production monitoring, IoT integration, and access control systems. The role requires troubleshooting, user support, system monitoring, and collaboration with vendors and internal teams to ensure optimal application performance and compliance.

Responsibilities

• Provide Level 2 / 3 support for applications such as LIMS - LABWARE, EHS-INTELEX, DIMEP, MATICS, ST-One, and THINGWORX.
• Troubleshoot incidents, service requests, and change requests, ensuring timely resolution and minimal business disruption.
• Monitor application health, performance, and integrations.
• Support end users across multiple countries and languages, ensuring high-quality service and clear communication.
• Maintain documentation, audit trails, and compliance with regulatory and security standards.
• Participate in system upgrades, testing, and deployment activities.
• Support integration and data flow between applications and enterprise systems (e.g., SAP, Azure, Snowflake).
• Ensure applications meet business needs in areas such as maintenance, quality management, EHS, production monitoring, and access control.

Required Skills & Experience

• Experience supporting enterprise applications in manufacturing, quality, EHS, or IoT environments.
• Knowledge of Spanish and Portuguese language required.
• Familiarity with LIMS, SAP, EHS / ESG platforms, IoT data collection, and access control systems.
• Strong troubleshooting and analytical skills.
• Experience with SQL, Windows, Azure, and integration platforms.
• Ability to work with global teams and support users in multiple regions.
• Excellent communication and documentation skills.
• Strong experience in manufacturing apps.

Preferred Qualifications

• Experience with cloud-based solutions and real-time production monitoring.
• Knowledge of compliance and regulatory requirements in manufacturing.
• Multilingual support capabilities (English, Spanish and Portuguese).