Application Support Engineer

buscojobs Brasil; Espírito Santo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A tech solutions company is seeking an Application Support Engineer to provide technical support for critical business applications. The role involves troubleshooting, system monitoring, and ensuring compliance. Candidates should have experience in enterprise application support, be fluent in Spanish and Portuguese, and possess strong analytical skills. This position supports users across multiple countries.

Qualificações

• Experience supporting enterprise applications in manufacturing, quality, or IoT environments.
• Knowledge of Spanish and Portuguese required.
• Familiarity with LIMS, SAP, EHS platforms, and IoT data collection.

Responsabilidades

• Provide Level 2/3 support for various applications.
• Troubleshoot incidents and service requests.
• Monitor application health and performance.

Conhecimentos

Enterprise application support

Strong troubleshooting skills

Analytical skills

Multilingual support (Spanish, Portuguese)

Communication skills

Ferramentas

LIMS - LABWARE

SAP

Azure

SQL

Descrição da oferta de emprego

Overview

The Application Support Engineer will provide technical and functional support for a portfolio of business-critical applications, including maintenance, quality, EHS, production monitoring, IoT integration, and access control systems. The role requires troubleshooting, user support, system monitoring, and collaboration with vendors and internal teams to ensure optimal application performance and compliance.

Responsibilities

• Provide Level 2 / 3 support for applications such as LIMS - LABWARE, EHS-INTELEX, DIMEP, MATICS, ST-One, and THINGWORX.
• Troubleshoot incidents, service requests, and change requests, ensuring timely resolution and minimal business disruption.
• Monitor application health, performance, and integrations.
• Support end users across multiple countries and languages, ensuring high-quality service and clear communication.
• Maintain documentation, audit trails, and compliance with regulatory and security standards.
• Participate in system upgrades, testing, and deployment activities.
• Support integration and data flow between applications and enterprise systems (e.g., SAP, Azure, Snowflake).
• Ensure applications meet business needs in areas such as maintenance, quality management, EHS, production monitoring, and access control.

Required Skills & Experience

• Experience supporting enterprise applications in manufacturing, quality, EHS, or IoT environments.
• Knowledge of Spanish and Portuguese language required.
• Familiarity with LIMS, SAP, EHS / ESG platforms, IoT data collection, and access control systems.
• Strong troubleshooting and analytical skills.
• Experience with SQL, Windows, Azure, and integration platforms.
• Ability to work with global teams and support users in multiple regions.
• Excellent communication and documentation skills.
• Strong experience in manufacturing apps.

Preferred Qualifications

• Experience with cloud-based solutions and real-time production monitoring.
• Knowledge of compliance and regulatory requirements in manufacturing.
• Multilingual support capabilities (English, Spanish and Portuguese).