Focus: Enterprise Software Product, Docker, Linux, Windows, Scripting
Start: Immediately | Location: Americas (Brazil, Mexico, USA) | Full-time / Contract
Overview
Founded in 2020, DRIMCo GmbH is a Munich-based startup that digitises industrial requirements in tender documents and optimises business processes using artificial intelligence and natural language processing technologies.
We are seeking a talented Application Support Engineer to join our team, initially as a contractor. The primary focus of this role will be maintaining and supporting our product DRIM. The ideal candidate will have a strong background in systems administration, with expertise in Windows Server, Linux, and Docker. Excellent communication skills and a customer-centric mindset are highly beneficial for effectively supporting our clients and ensuring the smooth operation of the DRIM Software. Please find the full job description below:
About You
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Minimum of 5 years of experience supporting and maintaining enterprise applications in on-premises environments.
- Strong expertise in Windows Server and Linux environments, including installation, configuration, and troubleshooting.
- Understanding of databases and data manipulation inside them.
- Proficiency in Docker, with hands-on experience deploying and managing containers in production.
- Experience working with private cloud solutions on Azure or AWS, with good knowledge of these providers.
- Excellent problem-solving skills and the ability to think critically under pressure to resolve complex issues.
- Knowledge of documentation systems such as Confluence, SharePoint, Service-Now.
- Ability to adapt to each customer environment and provide effective solutions.
- Exceptional communication skills, capable of explaining technical concepts to both technical and non-technical stakeholders.
- Residency in Brazil, Mexico, or the USA is required, preferably near the EST timezone.
- Fluency in English; knowledge of other European languages is a bonus.
- Over 3 years of experience with scripting languages like Bash, PowerShell, or Python is a plus.
Responsibilities
- Serve as the primary contact for supporting and maintaining DRIM software at customer sites.
- Collaborate with stakeholders to understand requirements and provide tailored solutions.
- Manage software updates, patches, and upgrades to ensure stability and security.
- Monitor system performance, troubleshoot issues, and implement resolutions.
- Coordinate with internal teams to escalate and resolve complex issues, maintaining SLAs.
- Develop and maintain documentation, including configurations, guides, and procedures.
- Provide training and guidance to stakeholders for effective application use and performance optimization.
What we offer
- Learning opportunities and contribution to next-generation AI products.
- Flexibility, ownership, and independence in development.
- Opportunity to work with experienced researchers and developers.
- Competitive, above-average salary packages.
Interested: Please share your detailed CV via email below. Only apply if you are a resident of Brazil, Mexico, or the USA and have the right to contract in these countries.
DRIMCO GmbH
Am Moosfeld 13,