Application Support Associate - Dealer Support Center Latin America (DSC LA)

AB Volvo; Curitiba; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A AB Volvo busca um profissional de suporte em TI para o mercado aftermarket. Este papel envolve atender solicitações de suporte, analisar casos e promover melhorias de processos. Procuramos alguém com formação em Tecnologia da Informação e fluência em inglês e espanhol, disposto a atuar em um ambiente colaborativo e dinâmico, voltado para soluções inovadoras na indústria automotiva.

Serviços

Ambiente inclusivo e diversificado

Plataformas de desenvolvimento pessoal

Pacote de benefícios exclusivo da Volvo

Qualificações

• Formação em Tecnologia da Informação ou áreas semelhantes.
• Fluente em inglês e espanhol (C2 ou C1).
• Experiência com o segmento de aftermarket automotivo.

Responsabilidades

• Atender solicitações de suporte de TI pelo telefone e portal de clientes.
• Analisar e resolver casos para maximizar vendas e processos pós-venda.
• Conduzir melhorias de processos internos e externos usando metodologias ágeis.

Conhecimentos

Habilidades analíticas

Atendimento ao cliente

Resolução de problemas

Proatividade

Formação académica

Bacharel em Tecnologia da Informação

Descrição da oferta de emprego

Curitiba, BR, 81260-900

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

We are looking for / Required Skills:

• An individual with bachelor’s degree in information technology. Other business graduations may be considered in case there are proven experience in aftermarket/end customer areas.
• Someone with knowledge of the automotive aftermarket segment, especially regarding billing, warranty, inventory management, and maintenance planning.
• Fluent in English and Spanish.
• When we specify "fluent," we mean C2 level or native. C1 level may be acceptable in some cases, but below this level, the candidate will unfortunately have to be rejected.
• The candidate needs to have proven analytical skills, a willingness to help customers, and problem-solving skills.
• Demonstrate a proactive profile.
• Someone used to work with the markets of Peru, Argentina, Chile, and Colombia, understanding the cultural aspects and contexts of these markets.
• A professional motivated to solve problems and who enjoys challenges, sometimes in a somewhat pressured environment, but who understands that their work has a great purpose for the development of Volvo Group's business.

Your day-to-day responsibilities will be:

• Attend to various aftermarket IT system support requests by phone and Customer Portal from Volvo Group dealership employees.
• Analyze cases through troubleshooting to provide solutions that maximize the operational sales and post-sales process.
• Transfer and escalate cases to second-level teams, following ITIL premises.
• Conduct end-to-end follow-ups with the user and second-level teams through frequent follow-ups.
• Create and implement internal and external process improvements through Kaizens and Agile methodologies.
• Contribute to strategic business objectives through actions that improve our Services.
• As we serve all Latin American countries, there will be work shifts on the Brazilian holiday calendar.

We Offer

• An inclusive environment that promotes diversity.
• Knowledge platforms for personal development, such as PluralSight and Udemy.
• Exclusive Volvo benefits package and salary compatible with the required skills.

This selection process will be conducted with the support of the consulting firm Ewave

At Volvo do Brasil, we value the candidate experience and collaborate with approved partners to ensure a professional selection process aligned with our values.

We reaffirm our commitment to protecting the personal data of all participants, in full compliance with the Brazilian General Data Protection Law (LGPD). Our goal is to provide a safe and respectful experience at every stage of the process.

We value your data privacy and therefore do not accept applications via mail or e-mail.

Who we are and what we believe in:
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers that might hinder your entry here, which is why even if you do not meet 100% of the requirements listed in the job description, please make sure to apply.

Applying to this position gives you the opportunity to be part of the Volvo Group. Every day, across the world, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are nearly 100,000 people empowered to shape the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with innovative minds and a passion for the group’s leading brands.

Group Digital & IT is the digital development area within the Volvo Group. Imagine working with cutting-edge technologies in a global team represented in more than 30 countries. We are dedicated to leading the way in future transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will grow your career in an environment where your voice is heard and your ideas matter.