AntiFraude- Supervisor de Atendimento II- Unidade Taboão da Serra

Interfile; Taboão da Serra, São Paulo, Região Imediata de São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

An established industry player is seeking a passionate leader to join their team in Taboão da Serra. This role involves supervising and motivating a dedicated team while focusing on customer care and operational excellence. You'll monitor performance indicators, provide feedback for self-development, and lead anti-fraud evaluations via video calls. With a commitment to fostering a positive work environment, you'll play a crucial role in achieving high performance results. If you're ready to take on challenges and drive success, this opportunity is for you!

Serviços

Transportation allowance

Medical assistance

Dental assistance

On-site meals

Educational partnerships

Career plan

Payroll loan after 1 year

Life insurance

Funeral assistance

Qualificações

• Experience in Back Office and team management.
• Understanding of NPS and C-SAT is desirable.

Responsabilidades

• Monitor key performance indicators and team results.
• Engage and motivate team members to deliver results.

Conhecimentos

Team Management

Analytical Skills

Customer Care

Resilience

Flexibility

Formação académica

Bachelor's degree in Administration

Pursuing Bachelor's degree in related fields

Ferramentas

Office Suite (Excel, Word, PowerPoint, Outlook)

Office 365 tools

SharePoint

Descrição da oferta de emprego

Job Description

Are you passionate about challenges?

Do you strive to exceed expectations?

Enjoy leading people?

Are you capable of performing well under pressure and achieving high performance results?

We have the opportunity you've been waiting for! Come meet us!

#vemserinterfile

Main Responsibilities

1. Monitor and control key performance indicators;
2. Encourage self-development among team members through constant feedback, fostering a motivating environment;
3. Evaluate team performance using operation reports to identify training, development, and focused work needs;
4. Engage the team to improve their activities and motivate them to deliver results;
5. Supervise team results through available reports;
6. Focus on customer care;
7. Handle customer demands with agility and attention;
8. Present oneself and results effectively;
9. Lead a team responsible for anti-fraud evaluations via video calls.

Requirements and Skills

• Be at least 18 years old;
• Hold a Bachelor's degree or be pursuing one in Administration, Accounting, Management Processes, Financial Management, or related fields;
• Desirable experience in Back Office, autonomous team management, with a hands-on approach involving strategy and planning;
• Intermediate knowledge of Office Suite (Excel, Word, PowerPoint, Outlook, Office 365 tools, Forms, SharePoint);
• Experience as an Operations Supervisor;
• Understanding of NPS and C-SAT is desirable;
• Sense of ownership;
• Resilience;
• Analytical skills;
• Flexibility;
• Easy access to the workplace (Taboão da Serra), accessible via Vila Sônia Metro Station - Yellow Line - 20 minutes from the location.

#LI-AM1

Additional Information

Salary

R$ 2,771.24

Working Hours

Monday to Friday from 10:00 to 18:17, and Saturdays from 09:00 to 16:17

Work Schedule

Approximately 218:45 hours per month | 6x1 shift with Sundays off.

Benefits

• Transportation allowance;
• Medical assistance;
• Dental assistance;
• On-site meals (Restaurant);
• Educational partnerships with course discounts;
• Career plan;
• Payroll loan after 1 year of employment;
• Life insurance;
• Funeral assistance.

Work Location: Avenida Paulo Aires 40, Parque Pinheiros, Taboão da Serra - SP, 06767-220, Brazil. Easily accessible via Vila Sônia Metro Station - Yellow Line - 20 minutes from the location.