Analyst, Technical Solutions

Visa; Região Geográfica Intermediária de São Paulo; Híbrido; BRL 111 600 - 167 400; Tempo integral

Resumo da oferta

Visa is seeking a Technical Solutions Analyst to support digital solutions such as Digital Wallets and Visa Direct. This hybrid role requires a technical reference for the LAC Client Services organization, managing escalated issues and collaborating with cross-functional teams.

Candidates must have a Bachelor's degree with a minimum of 2 years of work experience. Preferred qualifications include strong SQL skills, client-facing experience, and familiarity with API technologies.

Qualificações

• 2+ years of work experience with a Bachelor’s Degree or 1+ years with an Advanced Degree.
• Strong technical background with understanding of mobile payments and architecture.
• Experience working with e-commerce platforms and payment service providers.

Responsabilidades

• Manage and troubleshoot escalated technical problems.
• Provide technical implementation assistance to developers.
• Participate in the design and rollout of new products and services.

Conhecimentos

Client-facing experience

Strong SQL skills

API technologies (XML, SOAP, JSON, REST)

Problem-solving skills

Fluent in English and Spanish

Formação académica

Bachelor’s Degree

Advanced Degree (Masters, MBA, etc.)

Descrição da oferta de emprego

Technical Solutions Analyst – LAC

Technical Solutions is part of the Client Services organization in charge of providing industry‑leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services, and enabling our client‑facing teams to deliver and scale new digital products in the market.

We are hiring a Technical Solutions Analyst – LAC to focus on VISA’s Digital Solutions such as traditional Digital Wallets (Apple Pay, Samsung Pay, Google Pay, Garmin Pay, Fitbit Pay), Visa Direct (instant payment) and API based services.

Responsibilities

• Be the technical reference for digital solutions in the LAC Client Services organization and develop a strong partnership with the LAC Product and Client Services teams.
• Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, and/or Operations teams.
• Provide technical implementation assistance to developers.
• Support the projects to certify service providers in the integration with API based digital solutions, to onboard new customers in the digital wallet workspace and to certify customers integrated with the APIs available in the Visa Development Center.
• Educate merchants on how ongoing enhancements of Visa services may benefit their business.
• Participate in requirements, design, and roll out of new products and services.
• Represent Client Support to other departments in the company including sales, operations, product management, and product development.
• Partner with Sales to build relationships with technical and business contacts across the account portfolio.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Basic Qualifications

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g., Masters, MBA, JD, MD, or PhD).

Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree, or more than 2 years of work experience with an Advanced Degree (e.g., Masters, MBA, JD, MD).
• Client‑facing experience.
• Candidate must be a self‑starter with a disposition to work independently, with a commitment to detail in an organized manner.
• Experience working with API technologies (XML, SOAP, JSON, REST) and systems integration.
• Experience working with e‑commerce platforms, shopping cart technologies, and/or payment service providers (gateways).
• Strong SQL skills.
• Understanding of mobile payments and architecture, including NFC, TSMs, OTA, tokens, secure elements, contactless payments, online/remote payments, QR Codes, cloud‑based payments, and chip cards (contact and contactless).
• Understanding of Web Security: TLS/SSL, HTTPS, cryptographic/hash algorithms, digital certificates and keys.
• Familiarity with PCI DSS.
• Demonstrated strong technical background and interpersonal skills.
• Executive‑level written and verbal communication, and customer interaction skills.
• Strong organization skills including resolution management and follow‑up.
• Strong problem‑solving skills.
• Must speak fluent English and Spanish.
• Portuguese speaker is a plus!

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.