Analyst - Operations (Transports)

AmerisourceBergen; São Paulo; Presencial; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

Uma empresa inovadora está em busca de um Assistente de Operações para se juntar à sua equipe dinâmica. Nesta função, você será responsável por interagir com clientes, agendar coletas e entregas, e garantir que todos os processos de transporte sejam seguidos corretamente. Se você tem paixão por atendimento ao cliente e deseja fazer a diferença na vida das pessoas, esta é a oportunidade perfeita para você. Oferecemos um ambiente de trabalho colaborativo e a chance de crescer em sua carreira, contribuindo para um futuro mais saudável para todos.

Qualificações

• Experiência de 2 anos em atendimento ao cliente em empresas de transporte.
• Graduação em Negócios ou Logística é preferível.

Responsabilidades

• Contatar clientes por e-mail e telefone para agendar coletas e entregas.
• Verificar informações sobre restrições de produtos para transporte.
• Monitorar o sistema e fornecer feedback sobre coletas e entregas.

Conhecimentos

Inglês Intermediário

Habilidades de Comunicação

Trabalho em Equipe

Organização

Habilidade Multitarefa

Iniciativa

Orientação ao Cliente

Formação académica

Graduação em Negócios, Logística ou Relações Internacionais

Estudante de Graduação em Negócios ou Logística

Ferramentas

Microsoft Office

Sistemas de Transporte (World Courier)

Descrição da oferta de emprego

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Contact with customers by email and telephone
2. Create jobs in system for pick up's and domestic movements
3. Provide quotes
4. Verify information about restrictions in acceptance of products for transport
5. Verify and provide documents required for the domestic transport and include in World Courier systems any digitalized document that is necessary
6. Monitor system and receive information from drivers or agents about pick up and delivery hours to update system, also provide any feedback or information that is required by them for a shipment movement.
7. Check the services executed by our agents and if the value charged is correct or not, controlling the information received and authorizations
8. Contact customer and schedule pick-up's and deliveries
9. Insert all information, x-charges and details in World-Star and HWB for invoicing process
10. Tracking with airlines or road transport companies
11. Monitor World Star system for any notes or communication included and that requires a feedback/action
12. Build a relationship with airlines, carriers, road companies, drivers and agents
13. Verify the best route/option before send a shipment to final destination.
14. Follow World Courier procedures, working instructions and process.
15. Provide to customers temperature reading according with relevant procedure.
16. Job Invoice and closure in World-Star
17. Participate and collaborate in the implementation process of Customer or Area projects
18. Provide reports related to the Area
19. Participate in CAPA process, writing and contributing with preventive actions

In addition to the tasks described above, the employee of this function must carry out other duties assigned by his immediate superiors or within the company hierarchy, whenever these tasks are directly or indirectly related to his area of activity.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Required: Fully graduated or studying college in the Business, Logistics or International Relationship area. At least 2 year in customer service (transport companies) experience.

Preferred: Fully graduated in Business or Logistics. English Skills (intermediate).

3 year in customer service (transport companies) experience.

REPORTS DIRECTLY TO:

The Operations Assistant is subordinate to the Operations Supervisor and in his absence to the Operations Manager, or even to the higher hierarchy of these functions.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

1. Intermediate English Level
2. Basic Office and Windows
3. National transport documents regulation
4. Team work skill
5. Organized
6. Polite and customer oriented
7. Multi-tasking
8. Initiative skills
9. Communication

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: WC_SAO_World Courier do Brasil Transportes Internacionais LTDA

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.