Analyst, Collections

La Aurora, Heredia; Região Geográfica Intermediária de Rio Branco; Presencial; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

Uma empresa inovadora está buscando um profissional dinâmico para se juntar à sua equipe de contas a receber. Neste papel, você será responsável por manter um portfólio de clientes, resolver disputas e melhorar a coleta de pagamentos. Se você é apaixonado por finanças e possui habilidades em análise de dados, esta é uma oportunidade incrível para impactar a vida de pacientes e equipes de cuidados. Junte-se a nós na missão de transformar a experiência de terapia de órgãos vitais e faça parte de uma equipe comprometida com a excelência e a inovação.

Qualificações

• Experiência mínima de 2 anos em um Centro de Serviços Compartilhados.
• Conhecimento funcional dos processos de contas a receber e gestão de disputas.

Responsabilidades

• Responsável pela manutenção do portfólio de clientes e redução de contas a receber em atraso.
• Comunicar informações de inadimplência à equipe de contas a receber e resolver disputas.

Conhecimentos

Análise de dados

Comunicação

Resolução de disputas

Serviço ao cliente

Proficiente em Português

Formação académica

Bacharelado em Finanças

Ferramentas

SAP

JDEdwards

Oracle

Microsoft Office Suite

Software de contabilidade e aplicação de caixa

Descrição da oferta de emprego

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients—that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Your role at Vantive

You will be responsible for maintaining your given portfolio of customers and reducing the aging of open AR by improving cash collections and reducing disputes. Specific responsibilities include: identifying, resolving, and collecting past due invoices, reconciling accounts as needed, identifying and resolving disputes, and providing excellent internal and external customer service.

What you'll be doing

1. Complete daily collection activities as prioritized by debt collection software.
2. Contact customers on delinquent accounts for resolution and payment and record all activities in the collection system.
3. Understand customer profiles and their related sensitivities.
4. Develop a strong understanding of the customer base and company interpersonal structure for effective issue resolution.
5. Communicate account delinquency information to Accounts Receivable Team Leader and respective Sales personnel as outlined by the standard collections and critical issue process.
6. Resolve unidentified payments and other payment-related issues assigned by the Global Cash Application Team.
7. Resolve within the predefined time frame those A/R related disputes.
8. Resolve disputes within your area of responsibility according to the agreed-upon timeline.
9. Review dispute documentation provided by cash application or the customer, and assign the dispute to the appropriate internal owner (as per the resolution matrix).
10. Enter notes into Get Paid and provide sufficient information and supporting documentation to the owner.
11. Contact customers regarding unidentified disputes, resolve reasons, secure additional documentation as needed, and assign accordingly.
12. Contact internal owners for resolution of disputes that are not being resolved on a timely basis.
13. Work with internal departments (Pricing, Customer Service, Marketing, Sales) to research and provide support in obtaining additional information.
14. Follow up on and collect disputes deemed invalid by the internal functional teams.
15. Identify repetitive issues and communicate those to the proper owners to facilitate root cause analysis and cure.
16. Support the training and process improvement effort.
17. Keep up to date with accounts receivable standard processes and technology improvements.
18. Achieve past due percentage and cash target related goals.

What you'll bring

1. Currently studying for a bachelor’s degree in finance.
2. Portuguese proficiency as required for the collections process for Brazil.
3. 2 years’ minimum experience in a Shared Service Center or similar corporate role with a primary focus on data analytics.
4. Experience in collections process improvements.
5. Experience working with different ERP (SAP, JDEdwards, Oracle, or others) and tools for collections.
6. Functional knowledge of the accounts receivable and dispute management processes.
7. High level proficiency in using Microsoft Office Suite.
8. Proficiency using accounting and cash application software preferred.

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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