Analyst Business Relations CCO (Remote)

Remote Jobs; Brasil; Teletrabalho; USD 57.000 - 68.000; Tempo integral

Resumo da oferta

A leading recruitment agency is seeking a qualified candidate to support operations and training within the retail pharmacy and healthcare sector. The role involves analyzing agent systems, developing training materials, and collaborating with teams to enhance processes. Ideal candidates have strong web authoring skills and analytical abilities, with a focus on communication and support. This position offers a salary up to $67,065 plus bonus potential.

Qualificações

• 3+ years of web authoring/production experience.
• Experience in developing training curriculum.
• Ability to analyze reports for trends.

Responsabilidades

• Analyze agent systems to improve operations.
• Develop training materials based on business needs.
• Collaborate with teams to ensure agent success.

Conhecimentos

Web authoring experience

Outstanding communication skills

Analytical skills

Formação académica

Bachelor's Degree or High School Diploma/GED

Ferramentas

SalesForce

HTML

JavaScript

CSS

Descrição da oferta de emprego

Employer Industry: Retail Pharmacy and Healthcare

Why consider this job opportunity:
- Salary up to $67,065 plus bonus potential
- Opportunity for career advancement and growth within the organization
- Collaborative and supportive work environment
- Chance to make a positive impact on customer and agent experiences
- Involvement in meaningful projects that enhance business processes

What to Expect (Job Responsibilities):
- Analyze assigned line of business agent systems and processes to support and improve operations for agents and customers
- Develop and deliver training materials and updates based on business needs, analytics, and feedback
- Maintain online help resources and documentation for customer-facing websites
- Collaborate with cross-functional teams to ensure agent success and process efficiency
- Manage feedback from agents regarding documentation and implement necessary changes

What is Required (Qualifications):
- Bachelor's Degree OR High School Diploma/GED with at least 3 years of web authoring and/or production experience in a business-to-consumer or business-to-business environment
- Experience developing and delivering training curriculum for various audience levels
- Demonstrated ability to elicit and document requirements clearly and concisely
- Proven experience analyzing reports to identify trends, issues, and customer opportunities
- Outstanding written and verbal communication skills

How to Stand Out (Preferred Qualifications):
- Bachelor's Degree and at least 2 years of web authoring and/or production experience OR High School Diploma/GED with at least 5 years of relevant experience
- Experience with SalesForce and contact center operations
- Knowledge of technical design processes and web languages, such as HTML, JavaScript, and CSS
- Experience developing client relationships and consulting skills

#RetailPharmacy #HealthcareCareers #CustomerExperience #CareerGrowth #TrainingDevelopment

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.