Analista Senior de Estratégia Comercial e Operações - Cross Border

Shopee; São Paulo; On-site; BRL 180,000 - 280,000; Full time

Job summary

Shopee is seeking a strategic Analytics & Operations professional to lead end-to-end projects across LATAM. You will develop hypotheses, perform structured analyses, and translate findings into actionable business decisions.

You\'ll collaborate with Product, Legal, Tax, and regional partners to launch initiatives, optimize seller onboarding, and drive cross-border growth. Fluency in English and Portuguese is required, with strong Excel/Sheets and SQL skills valued.

Qualifications

• Bachelor’s degree in a relevant field.
• Experience in e-commerce, retail, marketplace, or tech operations.
• Strong analytical skills with data-driven recommendations.
• Excellent communication across cross-functional teams.
• English and Portuguese fluency.
• Advanced Excel/Google Sheets and slide skills.

Responsibilities

• Own end-to-end analytical and strategic projects from hypothesis to impact.
• Perform deep-dive analyses on seller performance, pricing, and marketplace dynamics.
• Support leadership with business cases for new initiatives and market-entry strategies.
• Manage cross-functional launches with Product, Legal, Tax, and partners.
• Diagnose seller operational issues and build trackers/action plans.
• Provide analytical support for seller acquisition and performance programs.
• Monitor LATAM trends, logistics, and regulatory changes.

Skills

Analytical skills

Cross-functional collaboration

Communication

Data-driven

English/Portuguese fluency

Education

Bachelor's degree in relevant field

Tools

SQL

Python

Excel/Google Sheets

Job description

• Take ownership of analytical and strategic projects end-to-end — including hypothesis development, structured analysis, Project management, solution evaluation, data extraction, and financial modeling

Cross-Functional Collaboration & Execution

• Conduct deep-dive analyses on seller performance, product/category opportunities, pricing, and marketplace dynamics to identify levers for cross-border business growth.
• Support BD leadership in building robust business cases for new initiatives, category expansion, and market-entry strategies in LATAM countries (Brazil & Argentina focus).
• Manage end-to-end launches (e.g., ERP integrations, onboarding features) with Product, Regional/China, Legal, Tax and external partners — requirements, seller testing, phased rollout and communication.
• Diagnose and fix seller operational issues (e.g., order cancellations, invoice errors), building trackers and action plans.

Partner / Seller Growth Support

• Provide analytical support for key seller acquisition, onboarding, and performance-improvement programs.
• Evaluate the ROI and performance impact of BD campaigns, pricing incentives, and cross-border policy adjustments.
• Monitor marketplace trends, competitor moves, logistics constraints, and regulatory changes affecting cross-border sellers.

Strategic Projects & Ad-Hoc Support

• Drive ad-hoc strategic analyses requested by senior management, identifying trends, risks, and opportunities that impact short-term performance and long-term strategy.
• Support leadership in preparing materials for decision-making, business reviews, and strategic planning sessions.

Requirements:

Bachelor’s degree in Engineering, Business, Economics, Statistics, or a related field.

• Proven experience in e-commerce, retail, marketplace or tech operations, strategy/PMO or consulting. With a strong track record of problem-solving and delivering business impact.
• Strong analytical skills with the ability to interpret complex data, build structured analysis, and make clear business recommendations.
• Excellent communication skills and the ability to work across diverse cross-functional teams.
• Highly adaptive and comfortable operating in fast-paced, dynamic environments with multiple ongoing projects.
• Fluency in English and Portuguese (written and spoken).
• Advanced proficiency in Google Sheets / Excel and Google Slides / Powerpoint.

Plus:

• Spanish is a plus.
• Proficiency in SQL (data extraction, querying, basic transformations), Python, automation and AI
• Understanding of LATAM cross-border e-commerce, including marketplace strategy, tax/invoicing, ERP integrations, seller operations, logistics, payments, or regulatory considerations.
• Experience working in marketplace environments