Analista de Suporte ao Cliente JR

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere.

Description and Requirements

Brief Summary:

We are looking for a Junior Customer Support Analyst to join our team and contribute to key operational processes that enhance customer satisfaction, reduce legal costs, and ensure business continuity. This role plays a crucial part in managing exchanges, refunds, compliance processes, and financial reports while supporting strategic projects like Lenovo Fan Project and Lenovo DeNovo. The ideal candidate has strong communication skills, analytical thinking, and proficiency in Excel, with intermediate English to participate in improvement meetings. If you’re detail-oriented and eager to work in a dynamic environment, we’d love to hear from you!

Responsibilities:

1. Return of amounts paid in case of legal determination or impossibility of repair;
2. Billing Report;
3. Warranty Report;
4. Root Cause Report (refund and exchange);
5. Monthly Results Meetings of the Atento Agreement;
6. Compliance with OBF (Obligation to Make – Swap) and OBP (Obligation to Pay – Reimbursement);
7. Replacement of products in case of determination or impossibility of repair, and others;
8. Following two processes for automation;
9. Follow-up of OBF pickup and OBP agreements.

Requirements:

1. Intermediate/fluent in English;
2. Advanced Office Package: Excel (PivotTable, Charts, Reports) and Power Point (Presentations).

We are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as veteran and basis of disability or any other federal, state, or local protect class.

If you require an accommodation to complete this application, please contactability@lenovo.com