Analista De Sistemas

Andritz; Barueri; On-site; BRL 60,000 - 90,000; Full time

Job summary

ANDRITZ is seeking a Systems Analyst in Brazil to provide technical user support, manage access, and handle incidents within CRM and related applications. You will drive data quality initiatives and support processes while collaborating with Product Management, Developers, QA, and business partners in a global industrial group.

The ideal candidate holds a Bachelor’s degree in IT/CS or related field, has 1 year CRM support experience, demonstrates Oracle SQL basics, strong Excel skills, and

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, Business Administration (IT focus), Data Analytics, or Information Technology.
• 1 year of experience in CRM support.
• Oracle database and SQL knowledge; PL/SQL basics.
• Advanced/Fluent English required.

Responsibilities

• Technical User Support and User Management;
• Problem and Incident handling: diagnose and troubleshoot application problems;
• Service requests handling: database exports/imports, data quality management;
• Dispatching of tickets;
• Analyze, identify, and capture optimization possibilities in applications and support processes;
• Contribution to data quality and usability of applications;
• Communication of user feedback to Product Management;
• Participation in building up the support knowledge base and user documentation;
• Collaboration with Product Management, Developers, Quality Assurance Team, and Business Partners.

Skills

CRM support

Oracle SQL

MS Excel

English (Advanced)

Education

Bachelor's degree in IT/CS

Job description

Every day, ANDRITZ continues to deliver successful and innovative solutions to our customers worldwide. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, providing solutions that ensure the success of our customers in key industries that are shaping the future of the world we live in.

ANDRITZ is guided by its core values: Passion, Partnership, Perspectives, and Versatility, which define how we act and what we stand for.

• Passion: Do you feel a genuine passion for your work? Are you constantly looking to push yourself further?
• Partnership: Are you seeking an opportunity where you can share values and commitments?
• Perspectives: Are you open to exploring and discovering new paths, technologies, and innovative ideas to contribute to ANDRITZ’s promising future?
• Versatility: Are you prepared to take on new challenges and approach them with flexibility and creativity?

If so, this is your opportunity!

As a Systems Analyst, your main responsibilities will be:

• Technical User Support and User Management;
• Problem and Incident handling: diagnose and troubleshoot application problems, compose clear, concise, descriptive bug reports;
• Service requests handling: database exports/imports, data quality management.
• Dispatching of tickets;
• Analyze, identify, and capture optimization possibilities in applications and support processes;
• Contribution to data quality and usability of applications;
• Communication of user feedback to Product Management;
• Participation in building up the support knowledge base and compilation of user documentation;
• Collaboration with Product Management, Developers, Quality Assurance Team, and Business Partners.

We expect you to have the following academic background:

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, Business Administration (with IT focus), Data Analytics, or Information Technology.

We are looking for candidates with the following technical skills:

• Oracle database and SQL knowledge, PL/SQL basics;
• Strong MS Excel skills;
• At least 1 year of experience in CRM support;
• Mandatory Advanced/Fluent English.

We are looking for people with a strong desire to learn and grow together with ANDRITZ Hydro!

TOGETHER, WE ARE ANDRITZ.

All qualified candidates will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.