Analista de Serviços Pl

Lenovo; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading technology company is seeking a Service Analyst to support its Device as a Service (DaaS) clients. This role focuses on order management, account management, and enhancing client experience, requiring strong communication skills and familiarity with ticketing tools. Ideal candidates should have project coordination experience and be fluent in English, making them equipped to handle service requests effectively.

Qualificações

• 1-2 years project coordination experience in a services environment.
• Fluent in English.
• Experience with ticketing tools (preferably ServiceNow).
• Skilled in Excel / Reporting.

Responsabilidades

• Support service delivery for DaaS/Managed Services customers.
• Manage the service lifecycle of deployed devices.
• Interact with clients and facilitate resolutions.

Conhecimentos

Order Management

Account Management

Service Management

Client Experience

Excel

Ticketing Tools

Fluent in English

Ferramentas

ServiceNow

Descrição da oferta de emprego

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

The SMO (Services Management Office) Service Analyst will support the Service Delivery Manager deliver an efficient service to Lenovo Device as a Service (DaaS) / Managed Services customers.

We are seeking candidates ideally with experience in the following disciplines: -

Order Management

• Processing orders for new devices, and re-deploying existing devices
• Support the device forecasting process
• Order Management – Order to Install process
• Oversee configuration of Desktop, Laptop and Tablet devices
• Monitor and manage the inventory levels
• Utilize Order Management tools

Account Management

• Manage the service lifecycle of deployed devices
• Creation of customer invoices
• Well versed in Purchase Order administration

Service Management & Productivity Improvement

• Experience in an Account Operations environment
• Manage incidents and requests from clients
• Facilitate a resolution to any technical escalations
• Prepare documentation to track and report on SLA performance
• Identify and support initiatives to improve client service delivery
• Build solid working relationships with partners & suppliers

Client Experience

• Interact with the clients
• Facilitate an answer to any queries associated with their aligned contract(s)
• Be on top of any issues within their customer environment
• Demonstrate an obsession to maximize client satisfaction levels

Position Requirements

• 1-2 years project coordination experience, ideally in a services environment

• Fluent in English

• Experience with ticketing tools (preferably ServiceNow)

• Skilled in Excel / Reporting

• Persistent, detail oriented, able to multitask

• Must have a good attitude towards learning, and implementing change

This role is open for both Sao paulo and Mexico Monterrey offices.

If you require an accommodation to complete this application, please [e-mail]