Analista de Salesforce – Análise de Requisitos, Configuração e Melhoria Contínua

IBM Computing; Florianópolis; Presencial; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as a Salesforce Analyst, where your expertise will shape the future of client engagement through innovative Salesforce solutions. In this role, you will collaborate with diverse stakeholders to analyze business needs, configure the Salesforce platform, and ensure quality deliverables that align with best practices. Your analytical skills and proactive approach will drive continuous improvement, making a meaningful impact on the organization. This is an exciting opportunity to be part of a dynamic team that values collaboration and innovation, helping clients optimize their Salesforce experience.

Qualificações

• Experience in analyzing requirements and configuring Salesforce.
• Ability to document processes and functional requirements.
• Knowledge of customizing objects and fields in Salesforce.

Responsabilidades

• Analyze business processes and translate requirements into Salesforce solutions.
• Prepare detailed documents to guide the development team.
• Provide post-implementation support and identify improvement opportunities.

Conhecimentos

Salesforce Configuration

Business Requirements Analysis

Analytical Skills

Documentation

Manual Testing

Communication

Proactivity

Formação académica

Salesforce Certification

Ferramentas

Salesforce Sales Cloud

Descrição da oferta de emprego

Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio

Your role and responsibilities

IBM is looking for a Salesforce Analyst with relevant experience to analyze business requirements, configure the platform and support continuous improvement. The professional will be responsible for translating stakeholder needs into efficient Salesforce solutions, ensuring the quality of deliveries and alignment with market best practices.

Responsibilities:

• Business Requirements Analysis: Work directly with stakeholders to understand business processes and translate requirements into Salesforce solutions, such as object customizations, workflows and reports.

• Functional Documentation: Prepare detailed documents, such as use cases, process flows and functional requirements, guiding the development team and ensuring that deliveries meet business expectations.

• Basic Configuration and Customization: Configuring the Salesforce platform (Sales Cloud), creating and adjusting objects, custom fields, flows, reports and dashboards, according to business needs, without necessarily involving advanced programming.

• Testing and Validation: Assisting in the execution of tests to validate that implemented solutions meet requirements, including manual testing and collaboration with the QA team to ensure flawless deliveries.

• Support and Continuous Improvement: Provide post-implementation support, identify opportunities for improvement and optimize processes in Salesforce, enabling the team to make the most of the platform's functionalities.

Required technical and professional expertise

'- Relevant experience in analyzing requirements and configuring Salesforce (Sales Cloud).

• Ability to document processes and functional requirements.

• Knowledge of customizing objects, fields, flows, reports and dashboards.

• Experience in manual testing and collaboration with QA teams.

• Analytical skills, clear communication and proactivity.

Preferred technical and professional experience

'- Basic knowledge of Omnscript, Data Raptor and VIP.

• Salesforce certification (Administrator, Sales Cloud Consultant).

• Experience with agile methodologies (Scrum, Kanban).

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.