Analista de OS

Lenovo; São Paulo; On-site; BRL 120,000 - 210,000; Full time

Job summary

Lenovo is seeking a skilled IT Operations Automation specialist to identify root causes of issues across Windows, Linux, and macOS, and build automation workflows to improve stability and efficiency.

You will work with Service Desk, Automation, and Engineering teams to operationalize solutions, document processes, and drive continuous improvement while communicating clearly across stakeholders.

Qualifications

• Strong technical experience supporting Windows, Linux, and macOS in enterprise environments.
• Experience with automation, scripting, and operational process improvement.
• Experience with observability, monitoring, or IT operations analytics is preferred.

Responsibilities

• Analyze operating system logs, events, and performance data across Windows, macOS, and Linux to identify recurring issues and root causes.
• Design and implement automation and remediation workflows to reduce manual effort and improve service reliability.
• Leverage data analytics, observability, and predictive insights to support continuous service improvement.
• Collaborate with Service Desk, Curation & Automation, and Engineering teams to operationalize automated solutions.
• Improve service stability, performance, and end-user experience through proactive problem identification and resolution.
• Develop scripts and automation using PowerShell, Python, or low-code/no-code platforms.
• Document technical findings, remediation processes, and automation workflows to support operational excellence and knowledge sharing.
• Strong technical expertise across Windows, Linux, and macOS operating systems.
• Experience with system troubleshooting, log analysis, and root cause analysis.
• Proficiency in automation and scripting using PowerShell, Python, or similar technologies.
• Knowledge of enterprise IT operations, infrastructure, and system interdependencies.
• Strong analytical and problem-solving skills with the ability to translate technical insights into business improvements.
• Experience with observability, monitoring, and performance analysis tools.
• Excellent communication and collaboration skills across technical and operational teams.
• Ability to identify automation opportunities and drive continuous improvement initiatives.

Skills

Windows OS

Linux

macOS

Analytical thinking

Automation

Scripting

Observability

Root cause analysis

Communication

Education

Bachelor's degree in Information Technology, Computer Science, Engineering

RHCSA or equivalent Linux certification

ITIL Foundation

Tools

PowerShell

Python

Automation platforms

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

Position Summary

Leverage operating system expertise, analytics, and automation to identify root causes of IT issues, improve service stability, and drive operational efficiency across Windows, macOS, and Linux environments.

Key Responsibilities

• Analyze operating system logs, events, and performance data across Windows, macOS, and Linux to identify recurring issues and root causes.
• Design and implement automation and remediation workflows to reduce manual effort and improve service reliability.
• Leverage data analytics, observability, and predictive insights to support continuous service improvement.
• Collaborate with Service Desk, Curation & Automation, and Engineering teams to operationalize automated solutions.
• Improve service stability, performance, and end-user experience through proactive problem identification and resolution.
• Develop scripts and automation using PowerShell, Python, or low-code/no-code platforms.
• Document technical findings, remediation processes, and automation workflows to support operational excellence and knowledge sharing.
• Strong technical expertise across Windows, Linux, and macOS operating systems.
• Experience with system troubleshooting, log analysis, and root cause analysis.
• Proficiency in automation and scripting using PowerShell, Python, or similar technologies.
• Knowledge of enterprise IT operations, infrastructure, and system interdependencies.
• Strong analytical and problem-solving skills with the ability to translate technical insights into business improvements.
• Experience with observability, monitoring, and performance analysis tools.
• Excellent communication and collaboration skills across technical and operational teams.
• Ability to identify automation opportunities and drive continuous improvement initiatives.

Key Performance Indicators (KPIs)

• Reduction in recurring incidents through automation and root cause resolution.
• Number and effectiveness of automated remediation workflows implemented.
• Improvement in service stability and system performance.
• Reduction in manual operational effort and Mean Time to Resolution (MTTR).
• Quality and timeliness of root cause analysis and documentation.
• Customer and end-user satisfaction with service reliability.

Candidate Requirements

Experience:

• Strong technical experience supporting Windows, Linux, and macOS operating systems in enterprise environments.
• Experience with automation, scripting, and operational process improvement.
• Experience with observability, monitoring, or IT operations analytics is preferred.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.
• Relevant operating system, infrastructure, or automation certifications are preferred.

Preferred Certifications:

• Red Hat Certified System Administrator (RHCSA) or equivalent Linux certification
• CompTIA Linux+, Network+, or Server+
• ITIL Foundation
• Python, PowerShell, or automation platform certifications

We believe in treating each other with respect and dignity. We judge all applicants and employees by their qualifications, demonstrated skills and achievements without regard to race, color, religion, gender, gender identity or expression, national origin, ethnicity, sexual orientation, sex, age, disability, veteran status, marital status or any other characteristic protected by local law. When necessary, Lenovo will provide reasonable accommodations for employees with disabilities or those with special religious requirements. All employees help to create a positive work environment by adhering to these standards.

If you require an accommodation to complete this application, please contact [e-mail]