Analista De Cx - Portaria

Tabas; Fortaleza; Presencial; BRL 42 000 - 66 000; Tempo integral

Resumo da oferta

Tabas Apartments seeks a Customer Experience Analyst based in São Paulo to resolve guest challenges and deliver outstanding service. You will analyze situations, identify improvement opportunities, and ensure agility and quality of support for our clients.

You will track orders, evaluate service quality from internal and external teams, and collaborate across functions to enhance customer experience. A Bachelor’s degree and strong English and communication skills are required, with weekend work

Qualificações

• Requires work experience in a customer service position.
• Fluency in English is required.
• Strong written and verbal communication skills.
• Ability to work on weekends when needed.
• Bachelor’s degree is required.
• Proactive, problem-solving attitude.

Responsabilidades

• Customer orders tracking.
• Evaluation of services performed by internal and external collaborators.
• Analytical ability to classify and develop strategic information for the areas.
• Be entrepreneurial, not afraid to get hands dirty and drive things forward while helping to build the company.
• Receiving complex inquiries from guests and resolving issues to ensure excellent client experience.
• Liaising across functions to identify root causes of customer support issues and improve related processes.
• Be process driven and help deliver an outstanding experience for our clients.
• Participate in and help building 24/7 customer support for our clients in Tabas apartments.

Conhecimentos

Advanced English

Excellent communication

Customer service experience

Weekend availability

Problem-solving

Formação académica

Bachelor's Degree

Descrição da oferta de emprego

We are looking for a Customer Experience Analyst based in São Paulo. As a Customer Experience Analyst, you will find solutions to the stickiest, most unique challenges faced by our guests and our team. Your objective is to deliver an outstanding customer experience to clients in Tabas Apartments, solving customers' problems to delight them. You will guarantee agility and quality of service prioritizing customers' satisfaction. Your routine requires intelligent analysis of situations and establishing processes of continuous improvement for the company.

Responsabilities:

• Customers orders tracking;
• Evaluation of services performed by internal and external collaborators;
• Analytical ability to classify and develop strategic information for the areas;
• Be entrepreneurial, not be afraid to get your hands dirty and go beyond to things rolling while helping to build the company;
• Receiving complex inquiries from guests and then deciding the right way to resolve the issues while ensuring an excellent client experience;
• Liaising across functions within the business to identify the origin of customer support issues and improve related processes to enhance customer experience;
• Be process driven and help delivering an outstanding experience for our clients;
• Participate in and help building 24/7 customer support for our clients in Tabas apartments.

THIS ROLE REQUIRES

• Work experience in a customer service position;
• Advanced English
• Great communication skills- both written and verbal;
• Ability to work on weekends when needed;
• Bachelor’s Degree;
• Problem-solving attitude.