Analista de Customer Service Pleno | Barra Funda/SP

5500 Solenis Especialidades Quimicas Ltda; São Paulo; Hybrid; BRL 60,000 - 90,000; Full time

Job summary

Solenis is hiring a mid-level Customer Service Analyst in Barra Funda, São Paulo, operating in a hybrid work model. The role collaborates with sales, plants and warehouses to ensure accurate order confirmations, timely deliveries and responsive customer service.

The ideal candidate has 2+ years in customer service, with SAP, Outlook and Excel proficiency. A high school diploma is required, a bachelor’s degree is preferred, and occasional travel <5% may be required.

Qualifications

• Minimum of High School Diploma; Bachelor’s Degree preferred.
• Must have at least two years of experience in customer service.
• SAP knowledge is a plus; proficient in Outlook and Excel.

Responsibilities

• Process orders received via email, phone or system.
• Handle order changes and invoicing corrections.
• Process returns and product transfers as needed.
• Prepare daily reports to ensure on-time, complete deliveries.

Skills

Communication skills

Interpersonal skills

Fast-paced environment

Problem solving

Education

High School Diploma

Bachelor’s Degree preferred

Tools

SAP

Outlook

Excel

Job description

Posição

Analista de Customer Service Pleno

Localidade de trabalho

Barra Funda/SP

Modelo de trabalho

Híbrido

Primary Role

As an Account Management Specialist for North America, you will be responsible for processing orders for customers and/or sales team. You will be the liaison between the customer and/or sales team and the plant/warehouses for order confirmations and delay of orders. You will also complete returns, invoice corrections, answering all questions in regard to orders, and completing all customer’s requests for Solenis North America. Successful candidate able to assess and resolve obstacles with the primary objective of providing the customer with a high quality and responsive experience.

Key Accountabilities / Essential Functions of the Job

• Process orders received via E-mail, Phone and/or System Generated - 35%
• Follow through with customer / plant order changes - 20%
• Identify and process invoice corrections - 15%
• Process returns and/or transfer of product - 10%
• Complete daily reports to ensure orders are delivered on time and full - 10%
• Set up / maintain new customer accounts - 5%
• Fulfill expedite requests as needed - 5%

Education

• Minimum of High School Diploma; Bachelor’s Degree preferred

Experience

• Must have a minimum of two or more years of employment during or post education.
• Previous Customer Service Experience a plus.

Knowledge

SAP knowledge a plus, skilled in Outlook and Excel

Travel Requirement

Less than 5%; as required for customer or plant visits and training

General Work Environment

The successful candidate must understand and support Commercial unit, Supply Chain and financial strategies. The candidate will work with all members of the organization to communicate issues and/or needs for orders. Act as the liaison to the organization on matters related to customer orders. A “can do” attitude is highly desired to succeed with customers, sales, leadership and teammates.

Skills

• Behavioral & Technical Communication within all levels of the organization both oral and written; must possess strong interpersonal skills;
• Proven ability to work in a fast paced environment with complex business scenarios;
• Strong problem solving skills;

Sobre a Solenis

Somos uma indústria química que diariamente se propõe a resolver desafios complexos no tratamento de água, melhoria de processos e de higiene para clientes nos mercados de consumo, industrial, institucional, alimentos e bebidas e água de piscinas e spas, por meio de pessoas, experiência e tecnologia. Somos líderes globais na produção e aplicação especialidades químicas com foco no fornecimento de soluções sustentáveis para setores com uso intensivo de água, incluindo os mercados de consumo, industrial, institucional, de alimentos e bebidas, e de água de piscinas e spas. Nossa missão é ser um parceiro e entregar valor ao resolver desafios operacionais e de sustentabilidade com as pessoas certas, a experiência certa e a tecnologia certa com soluções que ajudam a preservar os recursos naturais e promovem ambientes mais limpos e seguros. Na Solenis você encontrará um excelente ambiente de trabalho, com autonomia, desafios e oportunidades de crescimento. Valorizamos a diversidade e estamos na constante caminhada para nos tornarmos uma empresa mais diversa e inclusiva a cada dia, isso reflete-se em nossos processos seletivos.

Equality Statement

Reforçamos que todas as pessoas são bem-vindas, independente de gênero, raça, orientação sexual, identidade de gênero, idade, deficiência ou qualquer outra característica.

Equal Opportunity

Solenis is proud to be an equal opportunity and affirmative action employer.

Non-Discrimination Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.

Benefits & Compensation

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation; comprehensive benefits, including medical, dental and vision insurance and a 401(k) plan; and numerous opportunities for professional growth and development.

• competitive compensation
• comprehensive benefits, including medical, dental and vision insurance and a 401(k) plan
• numerous opportunities for professional growth and development

Additional Company Info

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For additional information about Solenis, please visit www.solenis.com or follow us on social media.