Analista de Atendimento ao Cliente - Importação Marítima FS-CI

Kuehne + Nagel AS; Campinas; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading logistics company is seeking a Customer Service professional for Maritime Cargo in Campinas, Brazil. You will play a key role in ensuring customer satisfaction, managing shipments, and maintaining operational excellence. Ideal candidates will have a higher education in relevant fields and experience in customer service and maritime import coordination.

Qualificações

• Experience in maritime import shipment coordination.
• Intermediate/advanced English proficiency.
• Experience in Customer Service.

Responsabilidades

• Providing support to clients by answering questions and handling complaints.
• Qualifying and entering customer orders into the operational process.
• Maintaining excellent service for both internal and external clients.

Conhecimentos

Customer Service

Operational Excellence

Communication

Formação académica

Higher education in Foreign Trade, International Relations, Logistics, Administration

Descrição da oferta de emprego

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimizing processes and ensuring that inventory and shipments move efficiently. Your work helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Customer Service in Maritime Cargo

Provides support to clients by offering useful information, answering questions, and handling complaints. They are the frontline support for customers, helping to ensure satisfaction with products, services, and resources offered. Responsible for maintaining excellent service for both internal and external clients.

How you create impact

1. Customer Service and Satisfaction: Proactive advising and consulting to ensure customer satisfaction.
2. Shipment Management: Qualifying and entering customer orders into the operational process.
3. Handling Complaints.
4. Customer Integration: Including and transferring customer requirements into KN systems; monitoring initial customer orders.
5. Customer Data Management: Maintaining and integrating customer data in KN systems.
6. Operational Customer Relationship Management: Sharing knowledge with sales; establishing operational relationships with clients (sales support).
7. Reporting: Creating, refining, and reviewing reports.
8. Coordination with internal systems.
9. Customer Contact Point: Communicating with clients regarding quotes, maritime cargo, and pickup/delivery of shipments.
10. Monitoring internal data and client indicators: As per client expectations, action plans, and continuous improvement.
11. Mentoring team members with less experience: Providing solutions with complexity.
12. Compliance: Adhering to values, policies, and procedures related to Health & Safety, Quality, Environment, and internal rules, especially concerning supply chain security and customs obligations.

What we would like you to bring

1. Complete higher education in Foreign Trade, International Relations, Logistics, Administration, or related fields.
2. Experience in maritime import shipment coordination.
3. Experience in Customer Service.
4. Intermediate/advanced English proficiency.

What's in it for you

Your strong customer service skills and operational excellence will be key to your success. Success in this role depends on your knowledge of clients, operations, and services, along with the main attributes we seek.

Who we are

Logistics shapes everyday life—from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments worldwide.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether delivering life-saving medicines, developing sustainable transportation solutions, or supporting local communities, your career will contribute more than you can imagine.