Analista de Atendimento ao Cliente Aéreo

Kuehne+Nagel; Brasília; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A global logistics leader in Brasília is seeking a Customer Service Representative responsible for managing client relationships and ensuring satisfaction. The role includes onboarding new clients, providing logistics information, and addressing complaints. Candidates should have a background in Business Administration or similar and experience in air freight customer service, with advanced English skills. This position offers an opportunity to impact logistics worldwide.

Serviços

Inclusive work environment

Career growth opportunities

Valued employee contributions

Qualificações

• Completed higher education in Business Administration, International Relations, Foreign Trade, or similar.
• Experience in customer service within air freight, especially in import processes.
• Ideally, experience with freight forwarding.
• Advanced English proficiency.

Responsabilidades

• Onboard and implement new clients by ensuring all documents are established.
• Understand the client’s supply chain and act as a consultant.
• Serve as the primary escalation point for deviations and complaints.
• Provide clients with logistics options and information.
• Manage financial communications with clients as needed.
• Proactively monitor shipments and manage continuous improvement plans.
• Maintain strong relationships with clients.

Conhecimentos

Customer service experience

Knowledge in air freight forwarding

Proficiency in English

Formação académica

Higher education in Business Administration or similar

Descrição da oferta de emprego

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimizing processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Role: Customer Service Representative

As a Customer Service Representative, you will be responsible for creating and updating Business Partners (BPs) for your clients (new and existing). You will serve as the main point of contact for external communication and be responsible for customer satisfaction. You will utilize your knowledge in air freight forwarding to assist clients with daily challenges, answer inquiries, and investigate complaints. Additionally, you will leverage your understanding of Kuehne+Nagel's products and services to best meet customer needs. You will be supported by an OCC team that assists with operational and administrative tasks and acts as a bridge to the sales team.

How you create impact

• Responsible for onboarding and implementing new clients, ensuring all documents (SOPs, Work Instructions, credit setup, etc.) and system requirements (Customer Profile, platform access, QTAir quotes, etc.) are correctly established and available, and client requirements are met.
• Understand the client’s supply chain and have initial experience in supply chain management, acting as a consultant for business-related inquiries.
• Serve as the primary escalation point for deviations and complaints: investigate root causes and propose long-term solutions.
• Provide clients with information such as flight details, logistics options, release requests, and special handling instructions.
• Manage financial communications with clients as needed, including payment instructions and dispute resolution.
• Proactively monitor shipments (import/export): track and record key milestones, anticipate issues, inform clients, analyze performance data, and manage continuous improvement plans using tools like KPIs and BI reports.
• Maintain proactive communication and strong relationships with clients.
• Participate in QBRs and act as a subject matter expert when requested.
• Receive transportation orders and provide quotations using the quoting tool. Organize pre-transport activities with clients, anticipating deadlines.
• Handle, validate, analyze, and monitor client cargo claims until resolution.

What we would like you to bring

• Completed higher education in Business Administration, International Relations, Foreign Trade, or similar fields.
• Experience in customer service within air freight, especially in import processes.
• Ideally, experience with freight forwarding.
• Advanced English proficiency.

What's in it for you

At Kuehne+Nagel, a career is more than you imagine — it’s an opportunity to grow, contribute, and make an impact. We foster an inclusive and welcoming work environment where every employee is valued, empowered, and inspired to reach their full potential.

Who we are

Logistics shapes everyday life — from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in people’s lives worldwide.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can truly make a difference. Whether delivering life-saving medicines, developing sustainable transportation solutions, or supporting local communities, your work will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions without prior agreement will be considered our property, and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require accommodations during the application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 (8:00am - 5:00pm EST, Monday to Friday) or email [e-mail]. We will respond within 24 hours.