Air Operations Manager, Amazon Air

Amazon; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

An established industry player is seeking an experienced Air Operations Manager to oversee air transportation tracking operations. This dynamic role involves leading a team, ensuring timely package movement, and implementing solutions for disruptions. The ideal candidate will possess strong leadership and analytical skills, with a background in Operations, Supply Chain, or Logistics. Daily responsibilities include monitoring performance metrics, coordinating with airports, and preparing comprehensive reports. Join a forward-thinking company that values inclusivity and empowers its employees to achieve excellence in customer service.

Qualificações

• Bachelor's degree required with strong analytical and leadership skills.
• Experience in Operations, Supply Chain, or Logistics is essential.

Responsabilidades

• Lead a high-performing team of tracking operators and ensure timely package delivery.
• Analyze performance metrics and generate reports for air network operations.

Conhecimentos

Leadership

Analytical Skills

Decision Making

Data Interpretation

Communication

Formação académica

Bachelor's degree

Ferramentas

Excel

MS Access

SQL

Descrição da oferta de emprego

We are seeking an experienced Air Operations Manager to lead our Air Transportation tracking operations. This role is responsible for end-to-end visibility of packages moving through our air network, from Fulfillment Centers, passing through Air carriers’ terminal at airport to final Amazon destinations. The ideal candidate will demonstrate strong leadership abilities, exceptional analytical skills, and the capacity to make quick decisions in a fast-paced environment. This position requires managing a team while ensuring timely package movement, identifying delays, and implementing solutions for any disruptions in the air transportation network. The role will be based in Sao Paulo – SP.

Key job responsibilities

1. Lead and nurture a high-performing team of tracking operators
2. Conduct performance evaluations
3. Track package movements from FC departure to final Amazon destination
4. Verify airport processing compliance and timing
5. Track Cargo Terminal status and movement
6. Ensure timely delivery to Amazon stations
7. Identify and escalate delays or disruptions tracking existing metrics to detect & remove any defects
8. Develop and track KPIs for air network performance
9. Create and maintain performance dashboards
10. Generate daily/weekly/monthly reports
11. Analyze trends and patterns in network performance
12. Investigate missing packages and coordinate with partners for package recovery

A day in the life

Start your day reviewing overnight performance and leading the morning stand-up with your team. Throughout the morning, closely monitor FC departures, airport arrivals, and address any immediate operational challenges. Mid-day activities include performance metric analysis, coordination with airports, and tracking package movements. The afternoon focuses on monitoring flights, TECA processing, and station deliveries, while leading team huddles and addressing pending issues. Your day concludes with preparing comprehensive reports, planning next-day operations, and ensuring a smooth handover to the night shift team. This dynamic role requires constant attention to real-time operations while maintaining clear communication channels with multiple stakeholders to ensure seamless air transportation operations.

Minimum Requirements

1. Bachelor's degree
2. Ability to prepare, report on and interpret large sets of data
3. Advanced Excel (including Pivot Tables, VLookUps)
4. Advanced English, both spoken and written
5. Experience in a fast-moving Operations, Supply Chain, Logistics and/or Ecommerce environment
6. Knowledge of Lean principles and DMAIC methodology
7. Experience in MS Access and SQL
8. Experience in requirement gathering and ability to write clear and detailed requirement document

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.