After Sales Training Manager (m, f, d)

PORSCHE CENTRE LEBANON; São Paulo; Presencial; USD 45.000 - 75.000; Tempo integral

Resumo da oferta

A leading company in the automotive industry seeks an experienced Technical Trainer to deliver high-quality training programs for dealer technicians and service advisors. Responsibilities include managing training delivery, developing materials, and ensuring certification standards are met. Ideal candidates possess a Bachelor's degree in engineering and have extensive experience in technical training within the automotive sector.

Qualificações

• Bachelor’s in Mechanical, Electrical, or related engineering.
• Automotive technical training and HVE certification required.
• Minimum 5 years in technical training or related fields.

Responsabilidades

• Conduct technical training for dealer technicians and service advisors.
• Manage training programs, including logistics and materials.
• Ensure achievement of training targets and KPIs.

Conhecimentos

Analytical Skills

Organizational Skills

Verbal Communication

Written Communication

Public Presentation Skills

Automotive Knowledge

Fluency in English

Formação académica

Bachelor’s Degree in Mechanical, Electrical, or related engineering fields

High Voltage Expert (HVE) certification

Descrição da oferta de emprego

Tasks

Training Delivery and Certification

• Maintain the required level of technical expertise by participating in PAG training for trainers.
• Perform technical training to dealer technicians.
• Manage and supervise Instructor-Led Training (ILT).
• Offer technical training to service advisors.
• Manage ZPT (Certified Porsche Technician) program: target setting, training, testing, and certification.
• Manage High Voltage Qualification and Certification (HVE/HVT).
• Achieve technical training targets and KPIs.
• Deliver service advisor certification through PGCS (Porsche Global Certification System).
• Manage after-sales non-technical training to meet targets and KPIs.

Training Management

• Assess the knowledge level of the Dealer After Sales Strategic Team and identify training needs.
• Organize annual training plans, including budgeting, venue, invitations, and participant management.
• Maintain training history and results for after-sales staff.
• Ensure availability of training facilities and vehicles.
• Develop and manage training materials, including procurement and maintenance.
• Participate in PAG Train the Trainer seminars and the International Training Conference.

LMS/CMS Management (PPN Support)

• Manage PPN user accounts and certificates for after-sales personnel.
• Support and resolve operational issues related to PPN.
• Analyze training database and reports.
• Manage web-based training (WBT) learning paths for affected personnel.
• Maintain and update global learning content and methodology.
• Create and adapt training materials, workbooks, and manuals.
• Train local trainers to support PBR certification strategy.

Translation and Proofreading of Documents and Information

• Proofread the Driver's Manual, manage printing of the Brazilian version, and supply to VPC.
• Provide translation and proofreading support for PPN content and training materials.
• Translate and proofread WBT and Theory Test questionnaires.
• Proofread service information materials.

Additional Responsibilities

• Manage sales funnel tracking and follow-up processes.
• Analyze sales funnel indicators to optimize dealer processes.
• Support market research activities with customer data and measure identification.

Qualifications

Education

• Bachelor’s Degree in Mechanical, Electrical, or related engineering fields.
• Automotive technical training, training organization, and High Voltage Expert (HVE) certification.

Experience

• Minimum of 5 years in technical training or related fields.
• Proven experience in the automotive industry, preferably in manufacturing.
• Experience in bodywork and repair, with aluminum expertise, is desirable.

Competencies and Skills

• Strong analytical skills.
• Organized work approach with attention to documentation.
• Excellent verbal and written communication skills.
• Ability to conduct public presentations.
• Strong automotive knowledge and 'car culture'.
• Fluency in English is required.