Administrative Analyst - Customer Facing

buscojobs Brasil; Minas Gerais; Presencial; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as a Market Operations Associate, where you'll play a crucial role in enhancing guest experiences and ensuring smooth operations. This position involves coordinating move-in activities, managing client communications, and collaborating with teams to resolve maintenance issues. With a focus on continuous improvement, you'll help identify guest pain points and optimize resource allocation. If you have a passion for hospitality and strong organizational skills, this is an exciting opportunity to contribute to a dynamic team and shape the future of living.

Qualificações

• 2-4 years of operational experience in relevant fields.
• Strong proficiency in computer skills and attention to detail.

Responsabilidades

• Coordinate move-in activities for a seamless guest experience.
• Collaborate with teams to resolve urgent maintenance issues.
• Optimize resource allocation for efficient operations.

Conhecimentos

Organizational Skills

Problem-Solving Skills

Communication Skills

Multitasking Skills

Computer Proficiency

Formação académica

Bachelor’s Degree in Business

Bachelor’s Degree in Hospitality

Bachelor’s Degree in Operations

Descrição da oferta de emprego

As a Market Operations Associate and part of the Market Operations team, you'll be at the forefront of shaping the future of living, playing a pivotal role in ensuring seamless operations and enhancing customer experiences. Your responsibilities will encompass overseeing daily planning and coordination for swift unit preparation, managing the move-in process to guarantee a seamless guest experience, and collaborating with internal and external teams to promptly resolve urgent maintenance issues. You'll optimize resource allocation, ensure compliance with service level agreements, and contribute to continuous process improvement initiatives by identifying common guest pain points.

Responsibilities :

• Coordinate Move-In activities for a seamless guest experience, covering entry methods, registrations, parking assignments, and guest requests.
• Ensure all client move-in paperwork is received prior to check-in and follow up with contacts accordingly.
• Communicate with client effectively to ensure a A+ guest experience
• Collaborate with internal and external teams to promptly resolve urgent maintenance issues through organized work orders.
• Optimize resource allocation by matching activities with suitable resources and grouping tasks for efficient issue resolution.
• Review, validate, and dispute reports sent from vendors post-move out.
• Calculate and communicate any charges post-stay from our vendors
• Ensure timely handling of all issues in line with internal Service Level Agreements.
• Identify common guest pain points and contribute to continuous process improvement initiatives.
• Provide regular feedback to Team Leaders and managers to address needs and resolve issues.

Requirements :

• Bachelor’s degree in business, hospitality, operations or relevant field.
• 2-4 years of working experience with solid operational exposure.
• Proficiency in computer skills
• Strong organizational, problem-solving, and multitasking skills.
• Excellent attention to detail and communication skills.
• Experience in hospitality and start-ups is a plus.
• Prior experience in customer facing roles is advantageous.

At Blueground, Diversity and Inclusion are core values, and we are committed to Equal Employment Opportunity. Join us in shaping the future of living, where everyone feels at home wherever they choose to live.