ACCOUNT RECEIVABLE RESOLUTION ANALYST

ScanSource; Brasil; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

ScanSource seeks an Account Receivable Resolution Analyst who will drive customer experience and cash flow through effective account management. The role involves reconciling accounts, resolving discrepancies, and consulting across departments. Applicants should possess strong communication skills and a Bachelor's degree in relevant fields. This position offers competitive benefits and opportunities for professional growth.

Serviços

Meal voucher and/or food allowance

Transportation voucher or parking assistance

National health and dental insurance coverage

Gym membership discount

Life insurance

Profit-sharing program based on goal achievement

Birthday Day Off

Support for government maternity and paternity leave programs

Employee referral program

Travel and fuel reimbursement policy

Qualificações

• Proactive problem-solving abilities required.
• Strong communication skills to engage at all management levels.
• Ability to manage multiple tasks in a fast-paced environment.

Responsabilidades

• Reconcile customer accounts and resolve discrepancies.
• Build and maintain strong customer relationships.
• Serve as a subject matter expert on assigned customer portfolios.

Conhecimentos

Problem-solving

Communication

Organizational skills

Time management

Self-motivation

Formação académica

Bachelor’s degree in Accounting

Bachelor’s degree in Finance

Ferramentas

SAP

Microsoft Excel

Microsoft Word

Descrição da oferta de emprego

Job description

The Account Receivable Resolution Analyst (“ARA”) drives a superior customer experience and ScanSource, Inc.’s (“ScanSource”) cash flow with ScanSource’s secured and unsecured customer accounts through day-to-day account support, root cause identification of claims and deductions for timely resolution.The successful candidate will have solid knowledge of internal systems, analysis, and research ability. The ARA focuses primarily on reconciling discrepancies by working customer accounts to resolve customer issues that may involve multiple departments and/or vendors.

The ARA works with customers and internal organizations (e.g. customer service, sales, distribution center) to analyze accounts receivable balances resulting from the misapplication of payments, mis-shipments of product, pricing issues or other causes of non-payment; determine actions for prompt resolution and/or escalation.Success in this position requires taking ownership of issues to determine root causes while continuing a balanced relationship between the customer and internal organizations.

Main responsibilities

• Reconcile secured and unsecured customer accounts, focusing on identifying and resolving discrepancies.
• Build and maintain strong customer relationships to enhance purchasing potential and ensure a superior customer experience.
• Investigate and resolve customer claims and deductions, communicating clearly with internal and external stakeholders at all levels.
• Serve as a subject matter expert on assigned customer portfolios and dispute resolution processes using systems like SAP and electronic customer files.
• Apply knowledge of Electronic Data Interchange (EDI) to resolve payment issues efficiently.
• Accurately document dispute resolutions and maintain detailed account records.
• Research and resolve account discrepancies caused by customer, sales, or vendor errors.
• Analyze account issues to identify root causes and contribute to continuous process improvement.
• Reconcile open credit memos to ensure proper matching and resolution of unpaid or short-paid invoices.
• Recommend and implement process improvements that enhance efficiency while maintaining balanced stakeholder relationships.
• Coordinate daily activities to manage past due accounts within acceptable thresholds.
• Communicate effectively with senior leadership (e.g., CFOs, Presidents) to maintain goodwill and resolve complex issues.
• Utilize operational systems (e.g., SAP) and maintain documentation in compliance with the Fair Debt Collection Act.
• Recommend escalated actions such as third-party collections or legal referrals when necessary.
• Conduct research and recommend customer refunds to finalize account closures.
• Participate in ongoing training and development activities as needed.

Requirements and skills

• Bachelor’s degree in Accounting, Finance, or a related field.
• Strong communication skills with the ability to engage effectively across all levels of management.
• Proven problem-solving and decision-making abilities, with a proactive approach to follow-up and meeting deadlines under pressure.
• Excellent organizational and time management skills, demonstrating leadership, professionalism, and a collaborative mindset.
• High proficiency in Microsoft Office applications, especially Excel and Word, with the ability to quickly learn internal systems and tools.
• Self-motivated, detail-oriented, and capable of working independently with minimal supervision.
• Commitment to operational excellence, promoting collaboration and leveraging best practices to drive results.
• Ability to manage multiple tasks in a fast-paced environment, offering alternative financial solutions within defined risk parameters.

Additional information

Benefits

• Meal voucher and/or food allowance
• Transportation voucher or parking assistance
• National health and dental insurance coverage
• Gym membership discount
• Life insurance
• Profit-sharing program based on goal achievement
• Birthday Day Off
• Support for government maternity and paternity leave programs
• Maternity and paternity kit
• Employee referral program
• Partnership for payroll-deductible loan options
• Travel and fuel reimbursement policy
• Pet care partnership
• Career Opportunities

Join a multinational company recognized globally as one of the leading providers of technology solutions. ScanSource is looking for talented, innovative individuals who enjoy challenges. We are committed to providing equal opportunities for employment and development. That’s why we do not discriminate based on ethnicity, religion, gender, nationality, age, disability, sexual orientation, or any other personal characteristic.