Account Manager

Adyen LLC; São Paulo; On-site; BRL 90,000 - 150,000; Full time

Job summary

Adyen is seeking an Account Manager in São Paulo to manage relationships with diverse international merchants and drive growth across multiple Brazilian and Mexican accounts. You will partner with cross-functional teams, own the customer experience, and identify new opportunities to expand Adyen's footprint in a fast-paced payments landscape.

The ideal candidate has 1–3 years in client-facing roles, strong communication skills, and a proactive, collaborative mindset.

Qualifications

• 1–3 years of full-time client-facing, commercial experience (account management, consulting, or payments)
• Role based in São Paulo office with an office-first environment
• Proficiency in English and Spanish (written and spoken) with other languages a plus
• Some domestic and international travel is required

Responsibilities

• Collaborate with other Account Managers across multiple accounts and industries
• Ramp and grow customer accounts focusing on commercial growth and satisfaction, while reducing churn
• Lead and drive commercial discussions to meet strategic and financial targets
• Prioritize and manage short- and long-term projects across accounts with internal support
• Engage in data-driven payments discussions and analyses to support customers
• Provide feedback loops from customers to internal teams

Skills

Account management

Relationship building

Communication

Data analysis

Tools

Excel

Job description

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Oracle, Faire, Lightspeed, and Navan – making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

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Account Manager

Account Management Sao Paulo

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Oracle, Faire, Lightspeed, and Navan – making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Why you should join the Adyen Account Management team

At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy.

We are looking for a proactive and adaptable Account Manager to join our team in São Paulo. The ideal candidate is a strategic thinker with a hands‑on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers.

Account Manager

Our Account Managers are encouraged to challenge each other and sharpen ideas as a team, because winning is more important than ego. In this role, you’ll get excited by working on a wide portfolio of fast-growth merchants across a variety of verticals in Brazil and Mexico. Through a Pooled Account Management approach, you’ll work alongside a group of talented and driven Account Managers. Together, you’ll focus on efficiency and proactivity whilst developing customer relationships and driving commercial growth for your accounts.

What You’ll Do

• Collaboration: As an Account Manager, you will work closely with other Account Managers; collaborating on many different accounts across a wide range of industries.
• Relationship management: Responsible for ramping and growing customers with a focus on commercial growth, customer satisfaction, and reducing churn.
• Commercial acumen: Drive commercial discussions for joint accounts, while striving to meet strategic and financial targets.
• Project management: Prioritize and manage short and long term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant.
• Technical Affinity: Analytical and data‑driven thinker who feels comfortable with spreadsheet analysis and technical discussions about the nuances of payments.
• Feedback: Serve as a feedback loop for your customers internally.

Who You Are

• Enjoy engaging others and developing strong working relationships internally and externally with customers.
• You’re a natural‑born networker and self‑starter, and your communication skills make it easy for you to organize and lead customer meetings in person, over the phone, or online.
• Passionate about working on a wide portfolio of accounts and having the opportunity to learn about many aspects of the payments industry
• Eager to challenge yourself to identify commercial opportunities and drive commercial discussions with customers
• Strong time management skills and constantly looking for ways to work efficiently

Additional Requirements

• You have 1‑3 years of full‑time work experience in a client‑facing, commercial role, like account management, consulting, or in the payments industry from a merchant side (bonus if in complex enterprise software, or financial services)
• This role is based in our São Paulo office. We have an office‑first environment; we do not offer full remote positions.
• You have full professional written and verbal proficiency in English and Spanish (other languages are a plus).
• Some domestic and international travel is required.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them – voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.