Account Consultant, Dive & Rescue

Amazon; São Paulo; Presencial; BRL 40.000 - 80.000; Tempo integral

Resumo da oferta

An innovative company is seeking an Account Manager for their new Dive & Rescue team. This role involves strategic seller interactions and performance analysis to enhance marketplace retention. As a key member of this team, you'll develop customized 90-day management plans, engage with sellers through various channels, and implement solutions to recurring challenges. You'll have the opportunity to shape the team's direction while driving measurable impacts on seller success. Join a collaborative environment that values creative problem-solving and data-driven decisions, where your contributions will be vital in supporting sellers and improving their performance.

Qualificações

• 1+ years of experience in account management or sales.
• Strong analytical skills to diagnose performance issues.
• Proficient in using CRM tools for pipeline management.

Responsabilidades

• Analyze seller performance and develop personalized support plans.
• Engage with sellers through multi-channel communication.
• Track performance metrics and report on seller recovery KPIs.

Conhecimentos

Relationship Management

Analytical Thinking

Communication Skills

Problem Solving

Sales Skills

Formação académica

Bachelor's Degree

Ferramentas

Salesforce

Microsoft Office

Descrição da oferta de emprego

We’re seeking an Account Manager to join our newly established Dive & Rescue team, spearheading strategic interactions with unmanaged at-risk of attrition sellers through customized 90-day account management plans. This role combines hands-on seller interaction and in-depth performance and status analysis to develop and implement personalized seller support, with room for conducting systematic solutions that address recurring challenges. Overall, aiming to enhance marketplace retention. As a pioneering member of this team, you’ll have the opportunity to participate in shaping the team’s direction. The ideal candidate will bring a dynamic blend of relationship management expertise & analytical thinking. The goal is for you to drive initiatives that deliver measurable impact on seller success while contributing to the foundation of a new unit.

Key job responsibilities

1. Analysis & Direct Seller Engagement:
   • Analyze root causes and conditions leading to sellers' unmanaged, at-risk, or post-attrition status
   • Build and maintain seller relationships through multi-channel communication (phone, email, etc.) with consistent check-ins
   • Research and understand seller cohort characteristics, including trends, seasonality, and competitive dynamics to provide targeted guidance
   • Gather and analyze seller feedback regarding status, needs, and challenges to develop both personalized and scalable solutions
   • Discover and make use of available tools and resources to conduct comprehensive seller profile analysis prior to engagement
2. Performance Management:
   • Diagnose critical performance issues and develop collaborative action plans
   • Manage and prioritize seller pipeline effectively to achieve targeted outcomes
   • Guide sellers to proficiency with Amazon's tools and programs, promoting self-sufficiency and adherence to marketplace standards
3. Program & Process Improvement:
   • Contribute to implementing efficient SOPs for knowledge sharing within the new Dive & Rescue team
   • Identify and document attrition patterns, best practices, and improvement opportunities
   • Create and implement preventive programs that address common challenges with scalable solutions
   • Partner with internal teams to leverage available resources while advocating for seller needs
4. Analytics & Reporting:
   • Track and analyze performance metrics for both individual sellers and programmatic initiatives
   • Monitor and report on seller recovery KPIs and intervention effectiveness

A day in the life

• Review dashboards and reports to check Seller performance metrics
• Research seller profiles and prioritize pipeline
• Prepare talking points for upcoming engagements
• Conduct scheduled and proactive seller calls/meetings
• Respond to urgent seller communications via email
• Send follow-up emails with agreed action items
• Document call outcomes and update action plans
• Update tracking tools with latest interactions and status
• Perform deep-dive analysis of specific seller cases
• Analyze patterns from recent seller interactions
• Document newly discovered issues for potential solutions
• Review aggregated seller feedback to identify common pain points
• Map processes and identify optimization opportunities
• Engage with internal stakeholders to foster and initiate programmatic solutions

About the team

The Dive & Rescue team is a new unit dedicated to supporting unmanaged sellers whose performance indicates they may need additional guidance or are at risk of underperforming and leaving the marketplace. We combine data-driven insights with personalized support to help sellers and tackle attrition by:

• Providing targeted interventions through 90-day management plans that could help sellers recover
• Developing systematic solutions that address recurring challenges

Our team culture embraces:

• Creative problem-solving: We're building our playbook and welcome fresh perspectives
• Data-driven decisions: We combine analytical rigor towards practical business insights
• Collaborative spirit: We work closely with sellers, cross-functional teams and among ourselves
• Continuous learning: Every seller interaction and research is an opportunity to gather meaningful insights
• Proactive mindset: We want to become able to address potential issues before they become critical

We are committed to the process of relentlessly focusing on quality execution to strengthen marketplace retention.

• 1+ years of professional or military experience
• Knowledge of Microsoft Office products and applications
• Experience prospecting, qualifying, and cold-calling companies
• Bachelor's degree
• Experience with pipeline management skills to include utilization of Salesforce or other CRM tools
• Experience and track record of exceeding sales goals
• Speak, write, and read fluently in English

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.