Access Center Supervisor

Howard University; Brasil; Presencial; BRL 377.000 - 405.000; Tempo integral

Resumo da oferta

A prominent university in Brazil is seeking an Access Center Supervisor. The role involves managing staff, ensuring compliance, and addressing customer service escalations. The ideal candidate has experience in academic medical centers and supervisory roles, and a commitment to quality service. This position offers competitive pay and benefits focused on employee well-being.

Serviços

Comprehensive medical, dental, and vision insurance

Flexible work arrangements

Tuition reimbursement

Qualificações

• 3-5 years in an Academic Medical Center.
• 1-2 years supervisory or team lead experience.
• NAHAM CHAA or CHAM eligibility preferred.

Responsabilidades

• Conduct morning huddles.
• Escalate scheduling concerns during operations huddle.
• Audit access center staff for compliance.

Conhecimentos

Customer service

Leadership

Compliance knowledge

Formação académica

High School Diploma

Associate’s degree

CHAA or CPC certification

Descrição da oferta de emprego

The Talent Acquisition department at Howard University is responsible for hiring qualified candidates who contribute to the university's strategic success. Emphasizing the importance of hiring for fit, the department aims to support the university's mission.

Howard University prioritizes employee well-being and professional growth, offering:

• Health & Wellness: Comprehensive medical, dental, and vision insurance, along with mental health support
• Work-Life Balance: PTO, paid holidays, flexible work arrangements
• Financial Wellness: Competitive salary, 403(b) with company match
• Professional Development: Ongoing training, tuition reimbursement, and career advancement opportunities
• Additional Perks: Wellness programs, commuter benefits, and a vibrant culture

Join Howard University and thrive with us! https://hr.howard.edu/benefits-wellness

Under the direction of the Director of Patient Access, the Access Center Supervisor manages on-site staff and liaises with Emerging Global Services Inc. staff. The supervisor ensures adherence to full registration protocols and addresses customer service concerns as the first escalation point.

Responsibilities include:

1. Conducting morning huddles
2. Escalating scheduling or clinical concerns during the FPP operations huddle
3. Auditing access center staff for compliance with Ambulatory Access Guidelines and NAHAM registration protocols
4. Monitoring referrals from Federally Qualified Health Center partners
5. Reporting outstanding referrals to division Chiefs and the Access Center Director
6. Managing pre-registration denials by collaborating with schedulers and following NAHAM standards
7. Monitoring Sharpen Access Dashboards
8. Training entry-level registration and scheduling staff
9. Tracking KPIs for the Access Team

Qualifications:

Education: High School Diploma required; Associate’s degree, CHAA or CPC certification preferred.

Experience: 3-5 years in an Academic Medical Center; 1-2 years supervisory or team lead experience in the same setting.

Certification: NAHAM CHAA or CHAM eligibility preferred.

Compliance Salary Range Disclosure:

Expected Pay Range: $70,000 to $75,000