4744: Application Support Analyst – Junior

Mazzatech; São Paulo; Presencial; BRL 90 000 - 120 000; Tempo integral

Resumo da oferta

Mazzatech invites applications for an Application Support Analyst to join a leading global financial institution’s technology team in São Paulo. The role focuses on Level 2 production support, incident management, and cross‑functional collaboration across applications, infra, and databases.

Ideal candidates have 1–3 years’ experience in IT operations, strong English communication, Windows Server/IIS, Linux, and SQL (Oracle/SQL Server), plus a proactive, analytical approach to problem‑solving and

Qualificações

• 1–3 years in Application/Production Support or IT Operations.
• Windows Server and IIS environments knowledge.
• Linux administration and troubleshooting skills.
• SQL knowledge (Oracle and SQL Server).
• Strong analytical and troubleshooting skills; English communication.

Responsabilidades

• Provide Level 2 production support for critical financial applications.
• Investigate and resolve incidents across application, infra, and database layers.
• Perform root cause analysis and coordinate corrective actions.
• Monitor health, performance, and service availability; perform health checks.
• Support change implementations and disaster recovery exercises.

Conhecimentos

Analytical thinking

Troubleshooting

English communication

Formação académica

Bachelor’s degree in IT / CS / Engineering

Ferramentas

Windows Server

IIS

Linux

SQL Server

Oracle

PowerShell

Grafana

ServiceNow / ITSM

Descrição da oferta de emprego

About the Opportunity

We are looking for an Application Support Analyst to join the technology team of a leading global financial institution.

This position is ideal for an early-career professional who has a solid technical foundation and is eager to expand their knowledge across different technologies, systems, and operational processes.

As the evening shift requires broader and more generalist support, the professional must be comfortable handling varied tasks, investigating incidents, and working across applications, infrastructure, and databases.

Key Responsibilities

• Provide Level 2 production support for critical financial applications;
• Investigate and resolve application, infrastructure, and database incidents;
• Perform root cause analysis and coordinate corrective actions;
• Monitor application health, infrastructure performance, and service availability;
• Conduct daily health checks and post-change validations;
• Execute and support change implementations;
• Support Disaster Recovery exercises and Business Continuity activities;
• Manage incidents, problems, and changes following ITSM best practices;
• Maintain operational documentation, runbooks, and support procedures;
• Participate in on‑call support and critical incident management;
• Collaborate with development teams to improve application stability;
• Identify opportunities for automation, proactive monitoring, and operational efficiency;
• Provide timely updates to stakeholders during major incidents.

Required Qualifications

• Approximately 1 to 3 years of experience in Application Support, Production Support, IT Operations, or a related area;
• Knowledge of Windows Server and IIS environments;
• Linux administration and troubleshooting skills;
• SQL knowledge, preferably involving Oracle and SQL Server databases;
• Experience investigating application, infrastructure, or database incidents;
• Strong analytical and troubleshooting skills;
• Advanced English communication skills;
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field — completed or in progress.

Preferred Qualifications

• Experience with PowerShell scripting and automation;
• Knowledge of monitoring and observability tools, such as Grafana;
• Experience with ServiceNow or similar ITSM platforms;
• Understanding of Incident, Problem, and Change Management processes.

Professional Profile

We are looking for a curious, proactive, and adaptable professional who is interested in continuous learning and comfortable working across different technical areas. The role requires organization, initiative, multitasking skills, and a hands‑on approach to problem‑solving.

Working Hours

• Monday through Friday, from 3:00 p.m. to midnight.
• This is an urgent hiring opportunity