Waiter, Waitress

Rotana Hotel; Manama; On-site; BHD 3,500 - 14,000; Full time

Job summary

An established industry player in the hospitality sector is seeking dynamic and self-motivated Food & Beverage professionals. As a Waiter/Waitress, you will play a crucial role in delivering exceptional service to guests, ensuring their dining experience is memorable. Your responsibilities will include serving food and beverages, maintaining hygiene standards, and utilizing upselling techniques to enhance guest satisfaction. If you have a passion for service, thrive in a busy environment, and possess strong interpersonal skills, this opportunity is perfect for you to advance your career in the vibrant hospitality industry.

Qualifications

• Previous experience as a Waiter/Waitress in a high-volume restaurant.
• Good command of English and vocational training in food & beverage.

Responsibilities

• Provide professional service to guests ensuring a memorable dining experience.
• Maintain hygiene and cleanliness standards in the outlet.

Skills

Guest Service

Interpersonal Skills

Upselling Techniques

Attention to Detail

Education

Diploma in Hospitality

Degree in Hospitality

Job description

Job Title: Waiter / Waitress

Job Description
We are currently looking for dynamic and self-motivated Food & Beverage professionals who want to move their careers forward. As a Waiter / Waitress, you are responsible for providing professional service to our guests, ensuring their restaurant visit becomes a memorable dining experience. Your role will include key responsibilities such as:

1. Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel.
2. Greet and seat customers and serve them in a professional, discreet, and personalized way.
3. Acquire in-depth knowledge of the food and beverage menu of the assigned outlet to assist and provide advice to guests.
4. Consistently monitor the quality of food & beverage being served.
5. Practice good customer relations and attend to customer complaints/queries satisfactorily.
6. Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment.
7. Responsible for all service preparations before, during, and after the service (mis-en-place and mis-en-scene).
8. Ensure minimum wastage, breakage, and spoilage.
9. Actively use upselling techniques to exceed guest expectations and increase revenue.

Desired Candidate Profile
You should ideally have a diploma/degree in hospitality or vocational training in food & beverage with previous experience as a Waiter/Waitress in a high-volume restaurant. A good command of English and additional skills, like guest service and interpersonal skills, are essential.

Knowledge & Competencies
The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive in a busy environment, stay calm under pressure, have attention to detail, and should possess the following competencies:

1. Adaptability
2. Customer Focus
3. Recognizing Differences
4. Taking Responsibility
5. Teamwork
6. Understanding the Job