Waiter/ess

Hilton Hotels; Manama; On-site; BHD 3,500 - 14,000; Full time

Job summary

A leading company in the hospitality sector seeks a Waiter/ess to deliver excellent service to guests in a dynamic environment. As a key team member, you will utilize your customer service skills and flexibility to ensure a memorable dining experience for all patrons. The ideal candidate will maintain high grooming standards and have a Bachelor of Hotel Management or relevant experience in the Food and Beverage industry.

Qualifications

• Experience in Food and Beverage department and/or industry advantageous.
• Ability to maintain Hilton grooming standards.

Responsibilities

• Serve guests in a friendly, timely, and efficient manner.
• Manage guest queries and ensure high service standards.
• Comply with hotel regulations and procedures.

Skills

Customer Service

Flexibility

Teamwork

Education

Bachelor of Hotel Management

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

A Waiter/ess is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

What will I be doing?

As a Waiter/ess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner
• Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
• Ensure knowledge of menu and all products
• Ensure mis-en-place is well stocked at all floor stations
• Follow correct reporting procedures if faced with issues
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Comply with hotel security, fire regulations and all health and safety legislation

Desired Candidate Profile

What are we looking for?

A Waiter/ess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in Food and Beverage department and/or industry

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