University Bookstore Supervisor

The American University of Bahrain; Bahrain; On-site; BHD 17,500 - 22,500; Full time

Job summary

An established industry player in education seeks a dynamic University Bookstore Supervisor to oversee daily operations at their campus bookstore. This role involves managing sales, organizing store categories, and maintaining supplier relationships while ensuring a positive customer experience. The ideal candidate will possess strong leadership and organizational skills, with a focus on enhancing the shopping experience through excellent service. If you are passionate about retail management and eager to contribute to an academic environment, this opportunity is perfect for you.

Qualifications

• Bachelor's degree in business administration or related field preferred.
• Experience in retail management or bookstore setting is desirable.

Responsibilities

• Oversee daily sales activities and ensure excellent customer service.
• Manage supplier relationships and inventory control effectively.
• Lead and supervise bookstore staff, fostering a positive environment.

Skills

Leadership Skills

Customer Service Skills

Organizational Skills

Multitasking Abilities

Communication Skills

Attention to Detail

Data Analysis

Education

Bachelor's degree in Business Administration

Relevant Professional Certificates

Tools

Retail Management Software

Point-of-Sale (POS) Systems

Marketing and Social Media Platforms

Job description

Oversee daily operations at AUBH campus bookstore, making sure to manage sales, organize store categories, and handling supplier relationships. The bookstore offers a wide range of products including books, clothing, bags, branded merchandise, and food items.

Duties and Responsibilities

1. Oversee daily sales activities, ensuring excellent customer service and achieving sales targets. Implement promotional strategies to increase store revenue.
2. Maintain an organized and attractive store layout. Regularly update product displays and ensure merchandise is well-stocked and properly categorized.
3. Establish and maintain relationships with suppliers. Manage ordering, receiving, and inventory control for books, apparel, branded items, and other merchandise.
4. Conduct regular inventory checks and audits. Manage stock levels, ensuring optimal inventory to meet customer demands without overstocking.
5. Regularly review and analyze SKU performance to identify trends and student needs. Adjust product offering based on data to add, remove, or update items, ensuring the store remains relevant and meets seasonal demands.
6. Lead and supervise bookstore staff (Mainly Work-Study Student), including selection, training, scheduling, and performance management. Foster a positive and productive work environment.
7. Address customer inquiries, complaints, and feedback promptly and effectively. Enhance the customer shopping experience through excellent service and support.
8. Assist in budgeting, financial reporting, and expense control. Manage cash handling, including daily reconciliations and deposits.
9. Coordinate marketing efforts and promotional events in collaboration with the marketing department.
10. Ensure compliance with university policies and regulations. Maintain a clean, safe, and welcoming store environment.
11. Update and follow up on the point of sales linked to online shopping, follow up on online orders, and coordinate with delivery agents.

Desired Candidate Profile

Qualifications:

1. Bachelor's degree in business administration, Retail Management, or a related field (Relevant experience may be considered in lieu of a degree).
2. Relevant professional certificates is preferred.
3. Fresh graduates are encouraged to apply.
4. Experience in retail management or a similar role is desirable.
5. Experience in a bookstore or academic setting is a plus.
6. Strong leadership and team management skills.
7. Ability to motivate and develop staff to achieve store goals.
8. Excellent organizational and multitasking abilities.
9. Strong attention to detail in store organization and inventory management.
10. Superior customer service skills with a focus on enhancing the customer experience.
11. Effective verbal and written communication skills. Ability to interact professionally with students, faculty, staff, and suppliers.
12. Proficiency in retail management software and point-of-sale (POS) systems. Basic knowledge of marketing and social media platforms.
13. Ability to analyze sales data and customer feedback to improve category management and meet customer expectations.
14. Comfortable working in a retail environment that may require standing for extended periods.
15. Ability to lift and move merchandise weighing up to 15 Kg.

Company Industry

1. Education
2. Training
3. Teaching

Department / Functional Area

1. Business Development

Keywords

1. University Bookstore Supervisor