Training Manager

MIRA Consulting Bahrain; Manama; On-site; BHD 14,000 - 17,500; Full time

Job summary

A leading consultancy firm in Bahrain seeks a Training Manager to identify and fulfill training needs through assessments and development. This role requires a strong background in training, particularly in sales and customer service, along with excellent communication skills in English. The ideal candidate will also have content development and coaching experience, focusing on competency-based learning throughout the organization.

Qualifications

• Experience in a training position with a focus on sales and customer service.
• Familiarity with development plans, assessments, and gap analysis.
• Ability to develop training content and manage evaluations.

Responsibilities

• Define training and development needs across the organization.
• Ensure competency-based learning and develop training materials.
• Conduct training sessions and assess delegate performance.

Skills

Training position experience

Sales and customer service knowledge

Content development

Coaching experience

People performance management

Education

MBA or similar qualification

Job description

Objective of the role
To ensure the right level of skills, knowledge, and motivation throughout the organization through structured assessment, development, training, and coaching.

Primary Responsibilities

1. Define training and development needs for the organization and front liners at all (STO) levels.
2. Ensure a competency-based approach to learning and development.
3. Identify training needs at organizational and individual levels and fulfill them through internal or external training.
4. Liaise with external training providers or ensure delegates do so.
5. Develop and manage internal training staff, including coaches.
6. Develop training content and courses.
7. Conduct training sessions and assessments.
8. Consult with the organization on training and development issues.
9. Plan and coordinate training with stakeholders.

Experience and Qualifications

Experience is more important than education, though an MBA or similar qualification is preferred. Candidates should possess some or all of the following experience:

• Experience in a training position, with knowledge of sales and customer service is mandatory.
• Experience with development/career plans, assessments, gap analysis, etc., is advantageous.
• Content development experience.
• Management development experience.
• Personal profiling.
• Coaching experience.
• People performance management.

Arabic language skills are an advantage but not mandatory. Excellent English and communication skills are essential.

About The Company

Management Information Resource Associates (MIRA) is an independent consultancy based in the UK and Bahrain, offering business consultancy services and comprehensive solutions across various industries, sectors, and government organizations. MIRA focuses on forming lucrative partnerships with organizations with growth potential in the Middle East, balancing risks and leveraging regional opportunities. We tailor solutions to regional needs while incorporating international best practices.