Technical Support Technician

Gulf Future Business - GFB; Manama; On-site; BHD 3,500 - 14,000; Full time

Job summary

An established industry player is looking for experienced Technical Support Technicians to deliver exceptional IT support services in a prominent educational institution. This role involves on-site assistance for faculty, staff, and students, ensuring that all devices and IT infrastructure operate smoothly and securely. Candidates should possess strong problem-solving skills and a proactive approach to troubleshooting, with a minimum of 3-5 years of relevant experience. This is a fantastic opportunity to contribute to a vibrant educational environment while enhancing your technical expertise.

Qualifications

• 3-5 years of IT support experience with strong troubleshooting skills.
• Certifications like A+, Network+, or ITIL are a plus.

Responsibilities

• Provide on-site technical support for IT devices and infrastructure.
• Install and configure software, ensuring compatibility across systems.

Skills

Troubleshooting

Technical Support

Communication Skills

Problem-Solving

Education

Diploma in Information Technology

Tools

PCs

Printers

Projectors

Smart Screens

Antivirus Software

Job description

We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.

Key Responsibilities:

• Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
• Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
• Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
• Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
• Install antivirus software, perform system updates, and educate users on secure practices for device protection.
• Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
• Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
• Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.

Qualifications:

• Minimum of a diploma in Information Technology or a related field.
• 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
• Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.

Technical Skills:

• Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
• Strong understanding of network setup and device connectivity troubleshooting.

Soft Skills:

• Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
• Strong problem-solving abilities and a proactive approach to addressing technical issues.
• Ability to work both independently and within a team environment.

Job Specification

Additional Requirements:

• This is a fully on-site role; remote work is not permitted.
• Applicants should currently reside in Bahrain, as this is an immediate requirement.