Sports Retail Specialist — Expert Guidance & Sales

GMG; Manama; On-site; BHD 6,000 - 12,000; Full time

Job summary

GMG in Bahrain is seeking a customer-focused store associate to support sales and service excellence. You will describe product features, educate customers on brand quality, and advise on ranges to match needs as they decide on purchases.

You will handle warranties and care information, process sales and invoices, and maintain store standards and housekeeping while meeting 1–3 years of relevant experience. High School/ Diploma required.

Qualifications

• High School/ Diploma.
• 1 to 3 years of relevant experience.
• Product/brand knowledge.
• Interpersonal skills.
• Customer service orientation.

Responsibilities

• Describes product features and benefits; demonstrates the use and handling of the product.
• Educates clients on brands quality standards and specifications.
• Advises customers on product ranges best suited to their needs; Answers customers’ queries to help them make a decision on the purchase.
• Provides information to customers on warranties, features, specifications, maintenance and care of products.
• Ensures customers’ needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard.
• Maintains awareness of new product launches, promotional events and sales.
• Computes sale prices and discounts as applicable; Maintains sales records.
• Receives and processes cash, changes and credit payments and generates invoices and receipts.
• Operates as a cashier and be consistently accurate in money handling (in case applicable).
• Follows the store’s after sales processes and ensures full adherence to repair/return policies and procedures.
• Adheres to loss prevention, inventory controls and standard operating procedures of the company.
• Provides assistance in store merchandising in product placement and arrangement.
• Ensures the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times.

Skills

Product knowledge

Interpersonal skills

Customer service orientation

Education

High School/ Diploma

Job description

GMG in Bahrain is seeking a customer-focused store associate to support sales and service excellence. You will describe product features, educate customers on brand quality, and advise on ranges to match needs as they decide on purchases.

You will handle warranties and care information, process sales and invoices, and maintain store standards and housekeeping while meeting 1–3 years of relevant experience. High School/ Diploma required.