Shop Manager - Flying Tiger Copenhagen

Azadea Group; Manama; On-site; BHD 27,500 - 35,000; Full time

Job summary

A retail company in Manama seeks a Shop Manager to supervise store operations, managing inventory and ensuring exceptional customer service. The role requires 4-6 years experience in retail, including 2 years in a managerial role. The ideal candidate will possess a Bachelor's degree, fluency in English, and strong analytical and leadership skills. Join a dynamic team and contribute to enhancing customer experiences and achieving sales targets.

Qualifications

• 4-6 years of experience in Retail or similar roles.
• 2 years of experience in a managerial position.
• Fluency in English.

Responsibilities

• Supervise store operations to maximize sales and profitability.
• Manage inventory and ensure compliance with brand standards.
• Develop reports on sales trends and KPIs.

Skills

Customer service orientation

Inventory management

Team leadership

Analytical skills

Communication

Education

Bachelor's degree in a related field

Tools

MS Office

Job description

JOB PURPOSE :

The Shop Manager is responsible for supervising store operations to ensure exceptional customer service, maximize sales, and profitability in line with company objectives. He/she manages inventory, maintenance, and ensures the shop's external appearance meets brand standards.

RESPONSIBILITIES:

• Detect, anticipate, and regularly report on customer needs, market trends, and competitor activities impacting the region or market.
• Greet customers, offer assistance, and promptly address their needs and complaints in line with quality and customer service standards, fostering customer loyalty and enhancing the portfolio.
• Ensure that store licenses and certificates are up to date, and that employees' official documents are valid and compliant with local regulations.
• Ensure a smooth and efficient receiving process for items and shipments, while monitoring all inventory activities, including cycle counts, stock movements, transfers between shops, transfers to/from the warehouse, damaged items, devolutions, and shrinkage.
• Analyze hourly, daily, and weekly sales performance; monitor top-selling items; identify missing sizes and items; and manage collection rotation in coordination with relevant stakeholders to determine replenishment needs.
• Place accurate orders, meet stock performance objectives, and maximize sales and sell-out.
• Prepare staff schedules based on budgeted hours, visitor traffic, daily sale targets, events, and operational needs (including shipments, stock counts, sales, etc.). Ensure effective communication of sales plans and set daily and hourly targets for the shop/department team.
• Log and update all commercial and operational information, as well as various requests, on provided platforms (such as help-desks, events, and loss prevention applications) in a timely and accurate manner.
• Manage the annual allocated budget by monitoring expenditures within set limits, optimizing and reducing costs where possible, and reporting variances against the budget.
• Oversee the shop's image and ensure compliance with the brand’s standards. Verify and follow up on the cleanliness, display, and maintenance of the shop, including the windows, cash registers, and stock rooms.
• Develop comprehensive reports on key performance indicators (KPIs), sales trends, inventory levels, and team productivity to facilitate informed decision-making.
• Monitor and analyze sales data to pinpoint trends and opportunities for expanding or adjusting departmental offerings. Optimize inventory levels and product assortment to efficiently meet customer demand.
• Remain informed on the latest trends and advancements in technology, lifestyles, music, and literature to offer knowledgeable recommendations to customers and enhance sales initiatives.
• Recruit, train, motivate, and evaluate the team to ensure that the department has the necessary skill base, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company. Conduct daily Japanese meetings to keep the staff informed and engaged.

QUALIFICATIONS:

• Bachelor's degree in a related field
• Four to six years of experience in Retail, or a similar role
• Two years of experience in a managerial role
• Fluency in English
• Proficiency in MS Office
• Proficiency in digital tools, strong customer service orientation, knowledge of technology and lifestyle trends, commercial acumen, effective space and stock management abilities, and analytical skills for data interpretation and adaptability.

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.