Service Engineer -

Yokogawa; Muharraq; On-site; BHD 18,000 - 30,000; Full time

Job summary

Yokogawa Bahrain invites applications for a Field Service Engineer to join our team in Muharraq. You will execute installations, on-site service, and maintenance for industrial automation projects, ensuring customer satisfaction and adherence to contract obligations.

Applicants should have a Bachelor’s degree in engineering and 3–6 years’ experience in automation control systems, preferably with Yokogawa CS3000 and ESD systems.

Qualifications

• Bachelor’s Degree in Engineering (Electronics, Electrical, Instrumentation; Chemical, Mechatronics)
• 3–6 years experience in Industrial Automation Control systems, preferably with Yokogawa DCS CS3000 and ESD systems
• Knowledge of Foundation Fieldbus is useful.

Responsibilities

• Provide all after-sales services to customers.
• Ensure customer satisfaction with prompt services and rapid response.
• Provide technical support to recover from system failures and perform preventative maintenance.
• Promote services and spare parts to customers.
• Report progress to Team Leader on assigned jobs.
• Follow up and close customer service issues.

Skills

Industrial automation

Customer interaction

Problem solving

Service methodologies

Networking & systems knowledge

Writing & reporting

Education

Bachelor’s Degree in Engineering – Electronics, Electrical, Instrumentation; Chemical, Mechatronics

Tools

Yokogawa CS3000

Prosafe RS ESD system

Job description

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries. Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

For Pakistan Branch Office

• Execute installations, Online modifications application change requests and/or other professional services jobs in accordance with work orders and/or customer contracts.
• Respond to allocated trouble request, providing appropriate on-site service of equipment to restoration functionality and provide subsequent resolution according to the customer request and/or contract obligations (including meeting SLAs)
• Carry out on-site preventative maintenance, service actions and other routine tasks according to customer requests and contract obligations.

Key Responsibilities & Accountabilities

• To provide all after-Sales services to Customer
• Responsible to secure Customer Satisfaction by providing prompt Services and immediate response
• Accountable for effective technical support to recover from System failures and preventative maintenance
• Proactive sales promotion of services and spare parts to customers
• Performs timely reporting to Team leader on the jobs assigned.
• Responsible for follows up and closing of customer service issues.

Qualification And Experience

• Bachelor’ Degree in Engineering – Electronics, Electrical, Instrumentation; Chemical, Mechatronics
• 3 to 6 years Experience in Industrial Automation Control systems, preferably with Yokogawa DCS system CS3000, & ESD system Prosafe RS or any other ESD
• Knowledge and experience of Foundation Fieldbus will be useful.

Competencies

• Knowledge of Maintenance & servicing of Control Systems
• Customer interaction/relationship skills
• Resolving complaints/interacting
• Service methodologies.
• Control system Application knowledge / Networking & system knowledge
• Writing & Reporting skills

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.