Senior Manager, CS Processes & Programs - MENA

Explore more jobs; Bahrain; On-site; BHD 60,000 - 90,000; Full time

Benefits offered by this job

Global exposure

Career development

Competitive package

Job summary

DHL Express Bahrain is seeking a Senior Manager Process and Programs to lead global Customer Service standardization across the MENA region, driving service quality and sustainability for customers and colleagues.

You will design, harmonize and implement CS processes, manage regional programs end-to-end, coordinate cross-functional projects, and push digitalization to reduce manual work.

Join a world-class team and shape customer experience across borders.

Qualifications

• University degree required.
• English proficiency required.
• Arabic proficiency a plus.
• Experience in project management is a plus.

Responsibilities

• Lead CS process design and harmonization across MENA.
• Develop global CS processes and reference guides.
• Drive digitalization to eliminate manual steps.
• Manage end-to-end regional CS programs and projects.
• Ensure governance, KPIs, and stakeholder alignment.

Skills

English proficiency

Arabic proficiency

Data analysis

Collaboration

Education

Bachelor's degree

MBA

Tools

PowerBI

Job description

DHL Express Bahrain is seeking a Senior Manager Process and Programs to lead global Customer Service standardization across the MENA region, driving service quality and sustainability for customers and colleagues.

You will design, harmonize and implement CS processes, manage regional programs end-to-end, coordinate cross-functional projects, and push digitalization to reduce manual work.

Join a world-class team and shape customer experience across borders.