Senior CRM Consultant - Microsoft Dynamics 365

SWATX; Manama; On-site; BHD 22,500 - 27,500; Full time

Job summary

An established industry player is seeking a Senior Microsoft Dynamics 365 CRM Consultant to drive the design and implementation of innovative CRM solutions. In this pivotal role, you will leverage your extensive experience with Microsoft Dynamics 365 Customer Engagement to enhance customer engagement and streamline business processes. Collaborating with cross-functional teams, you will customize modules, develop workflows, and integrate systems to create seamless solutions. If you are passionate about technology and eager to make an impact in a dynamic environment, this opportunity offers the chance to showcase your expertise and mentor junior team members.

Qualifications

• 5+ years of experience with Microsoft Dynamics 365 CRM and strong problem-solving skills.
• Expertise in customizing Dynamics 365 modules and integrating with other systems.

Responsibilities

• Lead the design and development of Microsoft Dynamics 365 CRM solutions.
• Configure and customize Dynamics 365 modules to meet business needs.

Skills

Microsoft Dynamics 365 CRM

Problem-solving skills

Power Platform

C#

JavaScript

SQL Server

REST/SOAP APIs

Agile methodologies

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Tools

Power Automate

Power Apps

Dataverse

Azure services

Job description

Job Summary

We are looking for a Senior Microsoft Dynamics 365 CRM Consultant to design, implement, and optimize CRM solutions that enhance customer engagement and business processes. The ideal candidate will have deep expertise in Microsoft Dynamics 365 Customer Engagement (CE), strong problem-solving skills, and the ability to work with cross-functional teams.

Key Responsibilities

1. Lead the design and development of Microsoft Dynamics 365 CRM solutions to meet business needs
2. Configure and customize Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service)
3. Develop and optimize workflows, plugins, Power Automate flows, and custom applications
4. Integrate Dynamics 365 CRM with other enterprise systems, ERP, and third-party applications
5. Work closely with stakeholders to gather business requirements and translate them into technical solutions
6. Perform data migration, system upgrades, and performance optimization
7. Ensure CRM solutions are compliant with security, data governance, and regulatory requirements
8. Troubleshoot and resolve CRM-related technical issues and provide support for end-users
9. Stay updated on Microsoft Dynamics 365 and Power Platform advancements
10. Provide guidance and mentorship to junior team members

Requirements

Qualifications & Skills

1. Bachelor's degree in Computer Science, Information Technology, or related field
2. 5+ years of hands-on experience with Microsoft Dynamics 365 CRM (Customer Engagement)
3. Strong proficiency in Power Platform, Power Automate, Power Apps, and Dataverse
4. Expertise in customizing forms, entities, business rules, workflows, and security roles
5. Proficiency in C#, JavaScript, .NET, and SQL Server
6. Experience with REST/SOAP APIs and integrating Dynamics 365 with other enterprise systems
7. Knowledge of Azure services (Logic Apps, Functions, DevOps) is a plus
8. Familiarity with Agile (Scrum, SAFe) methodologies
9. Excellent problem-solving and communication skills
10. Microsoft certifications in Dynamics 365 CRM or Power Platform are highly preferred