Senior Computer Systems Technician

Nexcel Computer Solutions; Manama; On-site; BHD 17,500 - 22,500; Full time

Job summary

An established industry player is seeking a skilled IT Support Technician to join their team. This role involves installing and configuring computer hardware and software, troubleshooting IT systems, and providing remote assistance to clients. The ideal candidate will possess strong problem-solving skills and a valid Bahraini driving license. Join a dynamic team where your expertise will contribute to the seamless operation of IT services and support, ensuring clients receive the highest level of service. If you're passionate about technology and helping others, this opportunity is perfect for you.

Qualifications

• Experience in installing and configuring various computer hardware and software.
• Strong troubleshooting skills for IT systems and hardware.

Responsibilities

• Install and configure computer hardware and operating systems.
• Provide remote assistance to clients and troubleshoot issues.
• Maintain and monitor computer systems and applications.

Skills

Troubleshooting IT systems

Installing and configuring hardware

Remote assistance

Diagnosing hardware/software faults

Documentation skills

Job description

Responsibilities:

1. Installing and configuring computer hardware (Servers, Desktops, laptops, etc.), operating systems, system drivers, and applications.
2. Fixing equipment, including printers, scanners, Wi-Fi devices, etc.
3. Monitoring and maintaining computer systems and applications.
4. Assisting staff/clients remotely or over the phone through a series of actions to help resolve IT-related issues.
5. Troubleshooting IT systems and diagnosing hardware or software faults.
6. Providing support, including procedural documentation and relevant reports.
7. Following diagrams and written instructions to repair a fault or set up a system.
8. Installing the necessary updates, patches, and service packs.
9. Responding within agreed time limits to call-outs.
10. Working continuously on assigned tasks until completion.
11. Coordinating with local vendors to resolve equipment part failures, ensuring the optimum delivery and support level.
12. Keeping track of reported desktop problems and associated solutions.
13. Writing procedures for the installation, use, and troubleshooting of communications hardware and software.
14. Troubleshooting all computer hardware, software, and network-related problems.

Preferred Qualifications:

Candidate with valid Bahraini driving license preferred.

Application Process:

Interested candidates can send their CVs to [e-mail].