REGIONAL AIRPORT MANAGER

RESO; Bahrain; On-site; BHD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Regional Operations Manager to oversee ground operations and ensure exceptional customer service standards. This role involves monitoring service quality, driving revenue growth, and collaborating with airport managers to enhance operational efficiency. The ideal candidate will have a strong background in aviation management, excellent leadership skills, and a passion for customer excellence. Join a dynamic team where your contributions will directly impact the success of the organization and enhance the travel experience for customers across the region.

Qualifications

• Minimum of 6 years of relevant experience in aviation management.
• Strong understanding of customer service standards and operational procedures.

Responsibilities

• Oversee ground operations to ensure safe and timely service.
• Monitor service quality and implement corrective actions as needed.
• Drive revenue growth while managing expenses within budgets.

Skills

Customer Service Management

Operational Excellence

Revenue Management

Team Leadership

Performance Analysis

Education

Bachelor's degree in Aviation Management

Postgraduate degree

Job description

MAIN OBJECTIVES

Oversee ground operations across the region to deliver safe, secure, and on-time service that reflects Gulf Air’s commitment to customer excellence.

Set and enforce service standards in line with corporate goals, while driving revenue growth and managing expenses within approved budgets.

MAIN DUTIES

1. Monitor station passenger handling and service quality, implementing corrective actions as needed.
2. Ensure Airport Managers are fully aware of Gulf Air objectives and are updated with industry developments, marketing, sales, and service procedures.
3. Collaborate with fellow Regional Managers to share market insights, development opportunities, and ensure cross-departmental alignment.
4. Plan and develop improvement programs for customer service enhancements in conjunction with Airport Managers, updating Regional and Area Managers so that service products can be used as sales tools throughout the region/network.
5. Provide practical assistance to airport managers regarding service standards, both customer services and flight handling. Introduce and monitor practical methods of measurement and achievement to maintain high service standards.
6. Drive airport and ancillary sales and manage disruption scenarios to maximize revenue and minimize losses without compromising customer service.
7. Analyze stations' service performance, including passenger handling, mishandled baggage, inadmissible passengers, and on-time performance; highlight shortfalls and develop action plans for service improvement.
8. Analyze customer complaints with Airport Managers and report to Customer Care/Legal Affairs.
9. Oversee the efficient handling of flight disruptions while maintaining customer service standards in compliance with operations manuals.
10. Participate in negotiating ground handling agreements with Senior Management and relevant departments, providing recommendations.
11. Regularly review and analyze station performance, involving stakeholders in operations enhancement.
12. Ensure station contracts/SLAs are current and processed according to procurement policies and Bahrain Tender Board Regulations.
13. Verify and check station invoices through respective Airport Managers as per company policy.
14. Ensure stations comply with LPC regulations and implement corrective actions when required.
15. Manage stations’ safety, security, and on-time performance targets, prioritizing customer satisfaction.
16. Maximize ancillary revenue and utilize the budget effectively to minimize costs without compromising service quality.
17. Oversee training and development for station staff, ensuring awareness of high customer service standards.
18. Support training and performance reviews using sound management techniques and leadership to maintain high morale.
19. Optimize utilization of local resources within the region to meet targets and improve productivity.
20. Assist Airport Managers with local staff recruitment to maintain quality and standards.
21. Ensure all contracts/SLAs are in place and up-to-date.
22. Ensure timely closure of internal audits, quality assurance audits, and safety findings by Airport Managers.
23. Ensure compliance with Gulf Air procurement policies.
24. Support the delivery of tasks assigned by SMGO, DGO, and COO.

EDUCATION & TRAINING

• Bachelor’s degree in aviation management or equivalent.
• Postgraduate degree is preferred.
• Minimum of 6 years of relevant experience.

Position Grade

GA.18.M

About Application Process

If you meet the criteria and are enthusiastic about the role, we welcome your application. Please prepare the following documents:

• Resume/CV
• Passport-size photograph
• Passport Copy