Merchant Coordinator

Park Point W.L.L; Manama; On-site; BHD 6,700 - 10,000; Full time

Job summary

Park Point W.L.L in Bahrain is seeking a proactive Merchant Coordinator to onboard, train, and support merchant partners on our digital platform. You will manage the entire onboarding journey from registration to activation and coordinate installation at merchant locations.

You will conduct on-site visits, train owners and staff, verify compliance documents, configure business profiles, and maintain CRM records.

Qualifications

• Bachelor’s degree or Diploma in Business Administration, Marketing, IT, or related field.
• Minimum 3 years in merchant onboarding or related roles.
• Experience with digital marketplace, delivery, or app-based platforms.
• Strong communication, customer service, training, and presentation skills.

Responsibilities

• Manage the complete merchant onboarding process from registration to activation.
• Support installation and setup of digital solutions at merchant locations.
• Conduct on-site visits to verify readiness and connectivity requirements.
• Train merchant owners and staff on platform features, redemption processes, customer handling, and reporting.
• Collect and verify merchant agreements and required compliance documentation.
• Configure merchant accounts, including business profiles, products, services, promotions, pricing, and operating hours.
• Provide ongoing operational support and coordinate technical issues with the relevant teams.
• Maintain accurate onboarding records, visit reports, and CRM updates.
• Build and maintain strong, long-term relationships with merchant partners.
• Achieve onboarding KPIs and SLA targets.

Skills

Communication skills

Customer service

Training

Presentation skills

Time management

Education

Bachelor's or Diploma in Business Administration/Marketing/IT

Tools

CRM systems

Microsoft Office

Job description

Location: Bahrain

Must: Valid Bahrain Driving License.

We are looking for a proactive, customer-focused, and results-driven Merchant Coordinator to join our team.

The successful candidate will be responsible for onboarding, training, and supporting merchant partners, ensuring a smooth onboarding experience and successful adoption of our digital platform.

Key Responsibilities

• Manage the complete merchant onboarding process from registration to activation.
• Support the installation and setup of digital solutions at merchant locations.
• Conduct on-site visits to verify operational readiness and connectivity requirements.
• Train merchant owners and staff on platform features, redemption processes, customer handling, and reporting.
• Collect and verify merchant agreements and required compliance documentation.
• Configure merchant accounts, including business profiles, products, services, promotions, pricing, and operating hours.
• Provide ongoing operational support and coordinate technical issues with the relevant teams.
• Maintain accurate onboarding records, visit reports, and CRM updates.
• Build and maintain strong, long-term relationships with merchant partners.
• Achieve onboarding KPIs and SLA targets.

Requirements

• Bachelor’s Degree or Diploma in Business Administration, Marketing, IT, or a related field.
• Minimum 3 years of experience in merchant onboarding, merchant coordination, merchant success, or a similar role.
• Previous experience with digital marketplace, delivery, or app-based platform companies is mandatory.
• Strong communication, customer service, training, and presentation skills.
• Experience with CRM systems and Microsoft Office.
• Excellent problem-solving and time-management skills.
• Fluency in Arabic and English is preferred.
• Valid driving license is mandatory.