Manager CRM & Complaints | Luxury Automotive

Z Global; Bahrain; On-site; BHD 14,000 - 17,500; Full time

Job summary

An innovative company is seeking a driven professional to enhance customer experience in the automotive sector. With a focus on luxury vehicles, this role involves overseeing customer complaints, refining quality management systems, and leading teams to embody Customer First Principles. The ideal candidate will have over five years of experience in the automotive industry, strong analytical skills, and a proven track record in CRM strategy development. Join a forward-thinking team where your leadership and communication skills will shine, making a significant impact on service delivery and customer satisfaction.

Qualifications

• 5+ years of experience in the automotive industry, preferably luxury.
• Strong analytical and CRM skills, with proven strategy implementation.

Responsibilities

• Oversee customer complaints with a data-driven approach.
• Lead front-of-house teams to align with Customer First Principles.

Skills

CRM strategy development

Analytical abilities

Communication skills

Leadership skills

Education

Bachelor's in Business

Bachelor's in Marketing

Tools

Salesforce

HubSpot

Job description

Open to all Nationalities

Key Responsibilities:

• Oversee and resolve customer complaints with a systematic, data-driven approach.
• Collaborate with managers to refine the Quality Management System and enhance service delivery.
• Lead reception and front-of-house teams to align with Customer First Principles.
• Conduct and analyze follow-up calls for sales, service, and bodyshop interactions.
• Manage CRM data, GFK updates, and CLP service scores to enhance performance.
• Develop and present Customer First Principles for new team members.

What We’re Looking For:

• Experience: 5+ years in the automotive industry, with a preference for luxury automotive.
• Education: Bachelor’s in Business, Marketing, or equivalent.
• Skills:
  • Proven CRM strategy development and implementation.
  • Strong analytical abilities and familiarity with CRM platforms (e.g., Salesforce, HubSpot).
  • Exceptional communication and leadership skills.

If you’re a driven professional ready to lead with innovation and customer focus, this is your opportunity to shine.