IT Officer

The International School of Choueifat - Cairo; Muharraq; On-site; BHD 12,000 - 17,000; Full time

Job summary

The International School of Choueifat, Cairo is seeking an IT Officer to deliver advanced troubleshooting and maintain school IT assets and end-user technologies. The role covers SABIS platforms, Office 365 accounts, inventory management, and incident resolution to ensure uninterrupted teaching and administrative operations.

Ideal candidates will hold a Bachelor's in a relevant field, be proficient in English, and possess MS-900 certification along with strong endpoint support and networking

Qualifications

• Bachelor's Degree in Computer Science, Business Computing, Computer Engineering, or their equivalent.
• English Proficient
• Microsoft 365 Fundamentals (MS-900) or equivalent
• Advanced Endpoint / Desktop Support training
• Advanced desk-side troubleshooting & Asset lifecycle management
• Basic Active Directory user management (reset passwords, unlock accounts)
• Basic networking concepts (IP, LAN, Wi-Fi troubleshooting)
• Strong problem-solving
• Ownership of assigned issues
• Ability to prioritize tickets
• Calm handling of urgent classroom incidents
• Documentation discipline
• Collaboration with IT Administrators

Responsibilities

• Ensure end-user device security standards and policies are followed; coordinate with IT for infrastructure needs.
• Install, configure, and deploy apps and patches on end-user devices with minimal disruption.
• Troubleshoot and document application-level issues; log and coordinate resolutions.
• Provide advanced support to students and staff for SABIS solutions (SABIS E-Books, Digital Platform, SIS).
• Operate, support, and maintain end-user IT technologies; escalate infrastructure issues to IT Admin.
• Maintain accurate inventory of school IT assets.
• Administer Office 365 user accounts for staff and students.
• Escalate complex issues; mentor Junior IT Officers and ensure timely resolution.
• Document recurring issues and contribute to IT procedures improvement.
• Perform other duties as assigned by school management.

Skills

English Proficient

MS-900

Desktop Support

Asset lifecycle

AD basic

Networking basics

Problem solving

Ownership

Ticket prioritization

Calm handling

Documentation

Team collaboration

Education

Bachelor's Degree in CS/Engineering

Tools

Office 365 Admin

ITSM basics

Job description

IT Officer
Job Number EGYPT00374
Job Type Non-Teaching School / Entity Name The International School of Choueifat, Cairo Department Information & Digital Technologies

About SABIS

SABIS® is a global education network that has an active presence in 21 countries on five continents and educates students in both the private and public sectors. SABIS® schools implement the proven, proprietary SABIS® Educational System, which has been developed and refined for over 140 years.

All students in the SABIS® Network benefit from a long tradition of excellence in education, a reputation that is rooted in a well-developed philosophy that seeks to provide students with a top-quality education that prepares them to meet the challenges of a changing world.

For more information about the SABIS® Network, visit: www.sabis.net.

Job Purpose

The IT Officer delivers advanced troubleshooting and ensures proper maintenance, organization, and lifecycle management of all school IT assets and end-user technologies.

Key Responsibilities

• Ensure compliance with end-user device security standards and operational IT policies as defined by SABIS®, and coordinate with the School IT Administrator / Head of IT for any infrastructure-related requirements or escalations
• Install, configure, and deploy approved applications, updates, and patches on end-user devices, ensuring minimal disruption to teaching and administrative operations
• Identify, troubleshoot, and document application-level issues affecting end users, and log, follow up, and coordinate resolution through SABIS® Service Management and relevant support channels
• Provide advanced support and guidance to students and staff in the effective use of SABIS® solutions, including (but not limited to) SABIS® E-Books, SABIS® Digital Platform, SIS, and related systems
• Operate, support, and maintain end-user and school-level IT technologies (Infrastructure platforms and core network services are escalated to the IT Administrator role)
• Maintain an accurate and up-to-date inventory database of all school-owned end-user devices and associated accessories
• Administer and maintain Office 365 user accounts for school staff and students, including account setup, modification, and first-level access support, in accordance with established policies
• Act as an escalation point for complex technical support issues, providing advanced troubleshooting, mentoring Junior IT Officers, and ensuring timely resolution of high-impact incidents
• Document recurring issues, resolutions, and best practices, and contribute to continuous improvement of IT support procedures and user experience
• Perform other related duties as assigned by school management, within the defined scope of the IT Officer role

Ideal Requirements

• Bachelor’s Degree in Computer Science, Business Computing, Computer Engineering, or their equivalent
• English Proficient
• Microsoft 365 Fundamentals (MS-900) or equivalent
• Advanced Endpoint / Desktop Support training
• Advanced desk-side troubleshooting & Asset lifecycle management
• Basic Active Directory user management (reset passwords, unlock accounts)
• Basic networking concepts (IP, LAN, Wi-Fi troubleshooting)
• Strong problem-solving
• Ownership of assigned issues
• Ability to prioritize tickets
• Calm handling of urgent classroom incidents
• Documentation discipline
• Collaboration with IT Administrators

Employment Requirements

Must meet all employment requirements including, but not limited to, country and local education and certification requirements, reference checks, and criminal background checks.

Additional details about this position will only be provided to short-listed candidates.

SABIS® is an equal opportunity employer. We are dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, disability, or any other legally protected characteristics.