IT Assistant Manager

Accor; Amwaj Islands; On-site; BHD 3,500 - 14,000; Full time

Job summary

A global conservation-focused hotel group is seeking an IT Assistant Manager at Hawar Resort in Amwaj Islands, Bahrain. The role involves managing resort IT infrastructure, assisting with system installations and troubleshooting, and enhancing operational efficiency and guest experience. The ideal candidate must have strong technical skills and a customer-centric approach, with fluency in Arabic and English. Opportunities for sustainability engagement and career progression are offered.

Benefits

Engage in conservation efforts

Advance career with global opportunities

Collaborate with a passionate team

Qualifications

• Fluent in Arabic and English.
• Previous experience in reservations or customer service roles.
• Dedication to providing exceptional customer service.

Responsibilities

• Assist in analyzing current IT systems and recommend improvements.
• Support in supervising installation of hardware and software systems.
• Conduct system tests and provide troubleshooting assistance.
• Assist in implementing safety procedures and data protection strategies.
• Work with other departments to provide IT support.

Skills

Technical knowledge

Problem-solving skills

Communication skills

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Reservation systems

Job description

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape, or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Job Description

IT Assistant Manager

As the IT Assistant Manager at Hawar Resort by Mantis, you will support the efficient operation of the resort's IT infrastructure, systems, and networks. You will assist in overseeing system installations, upgrades, maintenance, and troubleshooting, while ensuring smooth daily operations. Working closely with the IT Manager, you will provide technical support, guidance, and collaborate with all departments to enhance guest experience and operational efficiency through technology. The ideal candidate will demonstrate strong technical knowledge, problem-solving skills, and the ability to support IT leadership within a luxury hospitality environment.

What Is In It For You

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.

Key Responsibilities

• Systems Support & Improvement: Assist in analyzing current IT systems and recommend upgrades or improvements to meet operational needs.
• Systems Development & Implementation: Support in supervising the installation of hardware and software systems, ensuring compliance with resort and brand standards.
• Testing & Troubleshooting: Conduct system tests, provide troubleshooting assistance, and ensure quality assurance.
• Data Security & Recovery: Assist in implementing safety procedures, data protection strategies, and recovery plans.
• Documentation & Compliance: Help in preparing user manuals, policies, procedures, and safety protocols.
• Cross-Department Support: Work with other departments to provide IT support and enhance resort operations through technology.
• Project Support: Assist in ensuring installations, maintenance, and upgrades are completed on time and within budget.
• Task Coordination: Help prepare work schedules, track tasks, and assist in managing IT-related budgets.
• Continuous Learning: Stay updated with industry trends and participate in refresher trainings.

Qualifications

• Education: High school diploma or equivalent; additional hospitality training is a plus.
• Experience: Previous experience in reservations or customer service roles.
• Communication Skills: Excellent verbal and written communication skills. Fluent in Arabic and English.
• Computer Proficiency: Familiarity with reservation systems and proficiency in Microsoft Office.
• Customer-Centric Approach: Dedication to providing exceptional customer service and creating positive guest experiences.

Additional Information

• Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
• Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
• By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
• About Mantis Collection: Mantis is a boutique hospitality group founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.
• Do what you love, care for the world, dare to challenge the status quo! #BELIMITLES