Front Office - Telephone Operator

Radisson Hotel Group; Jid Hafs; On-site; BHD 3,500 - 14,000; Full time

Job summary

A leading international hotel group in Bahrain is seeking a Telephone Operator. You will be the first point of contact for guests, ensuring warm and professional communication. Ideal candidates will have experience in customer service, strong communication skills, and a multitasking ability under pressure. Join a team dedicated to creating memorable hospitality experiences.

Benefits

Special hotel rates for employees

Access to local perks and rewards

Career development opportunities

Qualifications

• Previous customer service or hospitality experience preferred.
• Clear communication skills and a friendly, professional phone manner.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Answer and direct all incoming calls promptly and courteously.
• Handle guest requests, inquiries, and wake-up calls with accuracy.
• Communicate guest needs effectively with relevant departments.

Skills

Customer service experience

Clear communication skills

Multitasking ability

Organized and attentive

Team player

Job description

Overview

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Do you enjoy connecting with people and being the voice of hospitality? Join us as a Telephone Operator and be the first point of contact for our guests, creating a warm and professional impression every time.

What you’ll do

• Answer and direct all incoming calls promptly and courteously
• Handle guest requests, inquiries, and wake-up calls with accuracy
• Communicate guest needs effectively with relevant departments
• Maintain updated knowledge of hotel services, facilities, and local information
• Ensure telephone etiquette and service standards are consistently met
• Support Front Office operations when needed

Qualifications

• Previous customer service or hospitality experience preferred
• Clear communication skills and a friendly, professional phone manner
• Ability to multitask and stay calm under pressure
• Organized, attentive, and service-oriented
• A team player with a Yes I Can! attitude

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.