Front Office Executive

RESO; Bahrain; On-site; BHD 3,500 - 14,000; Full time

Job summary

An established industry player in Bahrain is seeking a dynamic leader for its customer service team. This role involves ensuring exceptional customer service, resolving escalated issues, and collaborating with various teams to enhance customer satisfaction. With a focus on leadership and team development, you will play a crucial role in maintaining the company's commitment to high standards and effective service delivery. If you are a strong communicator with a passion for customer service and team management, this opportunity is perfect for you to grow and make a significant impact.

Benefits

Leadership Role

Opportunity for Career Growth

Qualifications

• 2+ years experience in Construction or Customer Service roles.
• Excellent interpersonal and communication skills required.

Responsibilities

• Ensure strong customer service levels in line with company objectives.
• Manage and develop a customer service team of 6-10 people.

Skills

Interpersonal Skills

Communication Skills

Leadership Skills

Customer Service

Attention to Detail

Teamwork

Hospitality Management

Help Desk Skills

Creative Skills

Computer Skills

Job description

Headquartered in the Kingdom of Bahrain, Union World Building W.L.L is a diversified Construction and Civil Engineering Company. We have subsidiary companies including Era Real Estate, Union Wood Work, Union Aluminum etc. The company has expanded its regional presence, making it capable of undertaking a range of projects related to building construction, civil and electro-mechanical works, and infrastructure works. The company is committed to adopting the best business practices and maintaining the highest international standards while giving the highest priority to the environment and occupational health and safety.

The Role

You Will Be Responsible For

1. Ensuring strong customer service levels are met in line with Company objectives.
2. Supporting the customer service team in resolving escalated issues or complaints.
3. Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery.
4. Developing plans to improve customer experience and satisfaction along with other internal stakeholders.
5. Recruiting, training, coaching and performance managing the customer service team.
6. Managing a team of 6-10 people.

Ideal Profile

1. You have at least 2 years experience within a Construction or Customer Service role, ideally within the Asset Management, Other Services and Real Estate industry.
2. You possess excellent interpersonal as well as written and verbal communication skills.
3. You have working knowledge of Teamwork, Communication Skills, Interpersonal skills, Leadership skills, Hospitality management, Computer skills, Creative skills and Help desk skills.
4. You pay strong attention to detail and deliver work that is of a high standard.
5. You are a strong team player who can manage multiple stakeholders.
6. You are a strong networker & relationship builder.

What's on Offer?

1. Leadership Role
2. Opportunity within a company with a solid track record of performance.